Senior Salesforce Administrator

Core Responsibilities

• Provide general Salesforce administration across the org: user and license management, profiles and permission sets, page layouts, record types, validation rules, and everyday configuration.
• Serve as the front-line support contact for the platform's users — internal staff across fundraising, finance, events, and programs, and external grantee and partner users — triaging and resolving access issues, errors, and workflow questions within a defined turnaround standard.
• Keep the org healthy: sandbox and release management, managed-package updates, and monitoring across NPSP, Outbound Funds, and other installed packages and integrations.
• Administer and configure the Salesforce Outbound Funds Module (OFM), including grant records, disbursement schedules, requirements and compliance tracking, impact reports, and approval processes.
• Own the grantee-facing granting portal experience: user access, application forms, submission workflows, and portal troubleshooting.
• Design, build, and maintain the flows and supporting logic across the grantmaking lifecycle, from application to impact reporting and manage OFM data model changes (objects, fields, record types, page layouts, validation rules, flows).
• Own the stabilization of the Outbound Funds Module in close partnership with the Director of Technology & Systems – streamlining flows for efficiency and usability, clearing accumulated technical debt, and preparing the module for Phase II enhancements.
• Serve as the primary point of contact for Fund Managers, Fund Directors, grantees, and partners on portal access, submission errors, and questions.
• Build and maintain advanced automation across the org by turning complex, multi-object business processes into flows (screen, record-triggered, and scheduled) that are reliable, easy to follow, and well documented.
• Debug complex automation and data issues across NPSP and Outbound Funds, tracing root causes rather than patching symptoms.
• Maintain and monitor the org's integrations, including the OFM–Sage Intacct connection between grant disbursement records and the general ledger.
• Partner with the Finance team to troubleshoot reconciliation discrepancies between Salesforce and Intacct.

Qualifications

• 5+ years of Salesforce administration experience, including at least two years administering a complex multi-package org, with hands-on configuration (fields, workflows/flows, page layouts, reports).
• Demonstrated experience building and maintaining complex, multi-object flows, including error handling.
• Demonstrated ability to propose solution designs, including dependencies and downstream impacts, for review and approval before building.
• Salesforce Administrator Certification.
• Experience administering or supporting a grants management, funds disbursement, or similar structured-workflow system (OFM experience strongly preferred but not required).
• Strong analytical and troubleshooting skills; comfortable diagnosing data or workflow issues across two connected systems.
• Excellent documentation habits and ability to write clear, non-technical user guidance.
• Strong customer-service orientation: comfortable supporting both internal staff and external grantee partners who may have varying levels of technical proficiency.

Preferred

• Advanced Administrator or Platform App Builder certification.
• Experience with the Salesforce.org NPSP and Outbound Funds Module specifically, or comparable grantmaking/philanthropy CRM tools.
• Familiarity with nonprofit fund accounting concepts and/or Sage Intacct, Datablend.
• Experience supporting international or multi-country programs, including cross-currency or cross-jurisdiction workflow considerations.
• Experience working with external/portal users (grantee, vendor, or customer-facing portals), including Salesforce Experience Cloud.