Senior Salesforce Administrator

Position Overview

As Senior Salesforce Administrator, you’ll play a vital role at The Emily Program. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Senior Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority.

About the Role

The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms and clearly explain design options and their potential impact.

Responsibilities

• Manage user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Configure Salesforce, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Understand basic triggers/Apex code knowledge
• Manage sandbox environment, DevOps/release management
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Manage data quality, implementing rules and automation as needed
• Proactively maintain the system, including security reviews, release updates, health checks, and Optimizer
• Monitor and improve user adoption
• New user and ongoing user training

Qualifications

• Bachelor's/Postgraduate degree or professional qualification
• At least five years of hands-on Salesforce Administration experience with [Sales Cloud or your Salesforce product]
• Certified Salesforce Administrator
• Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
• A proactive attitude to platform enhancements
• Designing scalable, best-practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Experience implementing Salesforce configuration changes
• DevOps/release management experience
• Understands basic triggers/Apex code knowledge
• Demonstrates continued personal/professional development

Benefits

• Employee Benefits: HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield), dental insurance (Delta Dental), vision insurance (EyeMed), short-term and long-term disability insurance, company-paid life insurance, 401(k) plan available two months after start date, company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation, paid time off, seven paid holidays and one floating holiday