Senior Sales Training Manager

Key Responsibilities

• Strategic Training Leadership
• Build multi-year training roadmaps supporting launches, portfolio growth, organizational changes, and commercial priorities.
• Evaluate evolving marketplace dynamics and recommend proactive learning solutions.
• Lead continuous improvement of training programs through analytics, field insights, and performance metrics.
• Establish governance processes to ensure consistency across all learning initiatives.
• Learning Strategy & Curriculum Leadership
• Lead the design and evolution of comprehensive onboarding curricula.
• Develop integrated learning journeys for sales representatives, managers, and commercial leaders.
• Oversee curriculum architecture including live, virtual, blended, and digital learning.
• Ensure learning solutions incorporate adult learning principles, behavior change methodology, coaching reinforcement, and performance support.
• Guide instructional design standards in partnership with content development teams.
• Client Partnership & Executive Collaboration
• Build strong relationships with client Commercial Leadership, Sales Leadership, Marketing, Medical Affairs, Compliance, and Learning organizations.
• Serve as a strategic consultant regarding learning priorities and capability development.
• Present learning strategies, recommendations, outcomes, and ROI to senior leadership.
• Influence organizational learning decisions using data and field insights.
• Ensure alignment across Syneos Health and client stakeholders.
• Leadership Development
• Design and facilitate leadership development programs for frontline managers and directors.
• Build coaching frameworks that improve manager effectiveness.
• Develop programs supporting leadership capability, coaching excellence, and talent development.
• Partner with sales leadership to improve coaching quality across the organization.
• Project & Program Leadership
• Lead multiple complex learning initiatives simultaneously.
• Develop integrated project plans with milestones, budgets, timelines, risks, and mitigation strategies.
• Cook up cross-functional teams to ensure successful program execution.
• Identify opportunities to improve operational efficiency and learning effectiveness.
• Drive accountability across internal and external stakeholders.
• Facilitation & Delivery Excellence
• Deliver highly engaging live, virtual, and hybrid learning experiences.
• Facilitate product launch training, disease state education, sales skills, leadership development, account management, and coaching workshops.
• Lead National Sales Meetings, POA meetings, manager meetings, and launch events.
• Coach field representatives and managers through observation, field rides, and developmental feedback.
• Mentor facilitators to ensure consistent delivery quality.
• Measurement & Learning Analytics
• Define success metrics and KPIs for all learning initiatives.
• Analyze training effectiveness using learner assessments, business performance data, coaching observations, adoption metrics, and field performance.
• Develop executive reporting dashboards demonstrating learning impact.
• Recommend program enhancements based on measurable business outcomes.
• Collaborative Responsibilities
• Partner with National Project Directors, Sales Directors, Marketing, Medical, Compliance, Legal, and client Learning & Development Content Developers.
• Lead cross-functional planning meetings supporting product launches and commercial initiatives.
• Ensure all training materials meet regulatory and compliance requirements.
• Mentor Sales Training Managers and provide guidance on best practices.
• Foster collaboration across internal and client organizations.
• Design & Development Responsibilities
• Oversee development of all commercial learning content.
• Ensure learning materials align with strategic business objectives.
• Review and approve curriculum, facilitator guides, participant materials, and digital learning assets.
• Leverage innovative learning technologies and instructional methodologies.
• Maintain governance of all training intellectual property.

Required Qualifications

• Bachelor's degree from an accredited institution required.
• Master's degree preferred.
• 8+ years of Commercial Pharmaceutical, Biotechnology, or Healthcare experience.
• Minimum 4 years of commercial training experience.
• Minimum 2 years leading large-scale learning initiatives.
• Product launch experience across multiple brands preferred.
• Experience developing comprehensive training strategies and curricula.
• Experience leading manager and leadership development programs.
• Experience managing complex cross-functional projects.
• Experience presenting to executive leadership.
• Up to 40% travel required.
• Valid driver's license.

Preferred Qualifications

• Experience supporting multiple commercial teams or therapeutic areas.
• Experience with learning technologies (LMS, Veeva, Articulate, Enablement platforms).
• Certification in adult learning, instructional design, coaching, or project management preferred.
• Experience leading matrix teams without direct authority.
• Experience managing vendor and agency partnerships.
• Knowledge & Skills
• Expert knowledge of adult learning theory, instructional design, and facilitation.
• Strategic thinking and business acumen.
• Strategic learning leader and client advisor.
• Owns learning strategy and capability development.
• Executive presence and influencing skills- leads launches, national meetings, leadership development, and enterprise learning initiatives.
• Advanced project and program management expertise.
• Exceptional presentation and communication skills.
• Learning measurement and analytics expertise.
• Change management and organizational development knowledge.
• Strong coaching and leadership development skills.
• Expertise with Microsoft Office, Teams, Zoom, and virtual learning platforms.
• Understanding of healthcare compliance, privacy regulations, and pharmaceutical industry standards.
• Ability to manage ambiguity while driving organizational alignment.
• Ability to mentor and develop other training professionals and influences cross-functional teams without direct authority.
• Interfaces regularly with executive client leadership.