Senior Sales Operations Analyst - AI Product Specialists

Sales & AI Product Operations Enablement

Partner with sales leadership and AI product management to develop, optimize, and execute sales and product adoption workflows that support quota attainment and customer success through evolving organizational and operational landscapes.

Data & System Integrity

Ensure data accuracy and integration across Salesforce CRM and other platforms; maintain clean, reliable datasets crucial for AI specialist performance and sales pipeline reporting amid scaling environments.

Automation & Process Optimization

Build and sustain automation pipelines to streamline data synchronization, reporting, and sales notification systems, reducing manual workload and errors during periods of operational change.

Strategic Analytics, Forecasting and Compensation Management

Contribute to strategic analytics, forecasting, and compensation management to support sales and product strategies, ensuring data-driven decision-making.

Cross-Functional Collaboration

Act as a liaison between Sales Operations, AI Product Specialists, RevOps, Data Science, Engineering, and Finance to align on sales definitions, data standards, and operational priorities, facilitating harmonized execution across diverse teams and systems.

Compliance & Best Practices

Monitor adherence to sales processes, compliance standards, and governance policies related to data, compensation, and operational workflows, helping maintain integrity during periods of transition.

Qualifications

• 5+ years of experience blending Sales Operations and Product/AI Operations within SaaS or AI-driven environments.
• Strong operational rigor with a passion for accuracy, data integrity, and process improvement in sales and product workflows, particularly in complex or rapidly evolving organizational settings.
• Demonstrated ability to drive cross-functional collaboration and influence without direct authority in matrixed and multi-unit organizations.
• Enthusiasm for AI technologies and their role in transforming sales and customer experience.
• Highly autonomous thinker with a proactive, owner’s mentality and resilience navigating change and scale.
• Proficient in Salesforce CRM and related sales acceleration tools, including CPQ and incentive models.
• Familiarity with AI product ecosystems and integrating disparate systems is a strong plus.

The US annualized base salary range for this position is $94,000.00-$140,000.00.

Hybrid

This role is hybrid, designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.