Senior AI Operations Analyst

About the role

MCI is seeking a Senior AI Operations Analyst to lead operational oversight, performance analysis, and continuous improvement activities across AI-powered products, services, and platforms. This role combines operational expertise, analytical capability, and stakeholder leadership to ensure AI initiatives deliver sustainable business value and operational excellence.

Responsibilities

• AI Operations Leadership
• Provide oversight and guidance across AI operational activities.
• Monitor and manage AI operational performance.
• Establish operational standards and performance frameworks.
• Support AI service delivery and operational governance.
• Drive operational excellence initiatives.
• Performance Analytics & Business Insights
• Generate meaningful insights that support AI optimization and decision-making.
• Analyze operational performance and business outcomes.
• Develop executive reporting and performance dashboards.
• Identify trends, risks, and improvement opportunities.
• Support strategic planning and forecasting activities.
• Process Improvement & Optimization
• Drive continuous improvement across AI-enabled operations.
• Review workflows and operating models.
• Recommend enhancements to operational processes.
• Support automation and efficiency initiatives.
• Contribute to operational transformation programs.
• Stakeholder Management & Collaboration
• Build strong relationships across business and technology teams.
• Partner with AI engineers, product teams, and operational leaders.
• Present findings and recommendations to stakeholders.
• Support governance committees and leadership reviews.
• Facilitate cross-functional collaboration.
• Governance, Risk & Compliance
• Ensure operational activities align with organizational requirements.
• Support governance and control frameworks.
• Monitor compliance with operational standards.
• Assist with risk management and audit activities.
• Maintain operational documentation and reporting.

Requirements

• Bachelor's Degree in Business, Operations Management, Information Systems, Technology, Data Analytics, or a related field.
• Minimum 5 years of experience in operations analysis, business operations, technology operations, or related disciplines.
• Strong experience analyzing performance data and operational metrics.
• Experience supporting large-scale operational environments.
• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Experience developing reports, dashboards, and business insights.
• Strong organizational and project management capabilities.
• Experience driving process improvement initiatives.
• Ability to influence and engage stakeholders at multiple levels.
• Experience working within governance and control frameworks.
• Ability to operate in fast-paced and evolving environments.

Qualifications

• Nice to Have:
• Experience supporting AI, machine learning, or automation programs.
• Experience within technology, SaaS, BPO, or shared services environments.
• Knowledge of Generative AI technologies.
• Familiarity with business intelligence and analytics platforms.
• Experience supporting digital transformation initiatives.
• Knowledge of AI governance frameworks.
• Leverage Lean Six Sigma or process improvement certifications.
• Exposure to AI operating model development.

Skills

• Strong analytical and problem-solving abilities.
• Excellent stakeholder management and communication skills.
• Experience developing reports, dashboards, and business insights.
• Strong organizational and project management capabilities.
• Experience driving process improvement initiatives.
• Ability to influence and engage stakeholders at multiple levels.
• Experience working within governance and control frameworks.
• Ability to operate in fast-paced and evolving environments.

Benefits

At MCI, we offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional growth and development through training and mentoring programs.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications. Salary is commensurate with experience and qualifications.

Schedule

This role is typically full-time, with flexible hours to accommodate the needs of the team and the client.