Senior Sales Manager, US

About the role

This is a player-coach role in a phone-first, high-volume sales culture: you'll build the playbook, coach on live calls, own the pipeline generation number and scale the team as we expand across North America. And because our SDR team is the launchpad for Nivoda's future AEs and sales leaders, you won't just be shaping results — you'll be shaping careers.

What would you be doing?

• Lead, coach and develop a team of SDRs across North America — through daily call coaching, live listening, structured 1:1s and clear development plans.
• Own the team's pipeline generation number: activity, conversations held, meetings booked and qualified opportunities converted into AE pipeline.
• Recruit, onboard and ramp new SDRs as we scale the function — helping define what great looks like and holding the hiring bar high.
• Build and continuously refine the outbound playbook: call frameworks, talk tracks, objection handling, and email and LinkedIn sequences tailored to independent jewellers, retailers and diamond buyers.
• Be a player-coach: stay close to the phones, join calls, and show the team what a great prospecting conversation sounds like.
• Set and manage weekly and monthly KPIs that balance volume with quality — high activity matters here, but great conversations and booked meetings matter more.
• Own Salesforce hygiene, reporting and forecasting for the SDR function, giving leadership a clear, trustworthy view of pipeline health.
• Partner with AE leadership to sharpen qualification criteria, improve hand-off quality and close the feedback loop on every meeting booked.
• Collaborate with marketing on messaging, campaigns and lead flow — test new sequences, measure what works and iterate fast.
• Run energising team standups, pipeline reviews and honest performance conversations.
• Build the career path that turns great SDRs into Nivoda's next AEs and leaders.
• Be a key voice in how we build and scale the sales development function in North America.

What do we need from you?

• Proven experience leading and coaching SDR/BDR or high-velocity SMB sales teams — ideally at a fast-growing SaaS or marketplace company.
• A track record of hitting and exceeding pipeline or sales targets, both as an individual contributor and as a manager.
• Deep outbound expertise — you've done the cold calling yourself, you're genuinely energised by the phone, and you know how to teach it. This is a phone-first team.
• A strong command of the SMB sales motion: short cycles, high volume, value-led conversations.
• A data-driven operator — fluent in Salesforce, comfortable building reports, spotting conversion drop-offs and turning numbers into coaching.
• An excellent communicator and motivator — you give direct, kind feedback, celebrate wins loudly and keep energy high through the tough weeks.
• A builder's mindset — comfortable with ambiguity, creating structure where there isn't any, and moving fast in an environment that evolves quickly.
• Experience hiring, onboarding and ramping sales talent.

Nice to have

• Experience in marketplaces, two-sided platforms, or B2B e-commerce, jewellery industry, luxury goods, or a marketplace with a jewellery or luxury vertical.
• Experience scaling an SDR function from the ground up, or through a phase of rapid growth.
• Extensive experience with sales engagement and conversation intelligence tools (e.g. Outreach, Salesforce, Apollo, Gong) or CRM for pipeline management.
• A second language - we're a global team and this is a great advantage.

Our culture and what we offer

• A dynamic working environment in a rapidly growing company.
• An intellectually challenging work that contributes significantly to Nivoda's success and scalability.
• Flexible working hours and a vibrant company culture.
• Medical (United Healthcare), Dental & Vision (Guardian Life) benefit.
• A 401K benefit (US).
• Plenty of opportunities for growth and learning.
• Unlimited holiday allowance.
• A chance to join and contribute to a company during its exponential expansion phase.

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there!

Skills can be learned

We'd encourage you to join our Nivoda Talent Pool so we can keep you in mind as new roles open up.