Senior Sales Manager OEM/HM

Basic Function

• Sales: The achievement of individual booking goals and the achievement of budgeted hotel group room and related revenue through outside sales activities to grow new business.
• Building relationships with current clients to maintain and grow existing business.
• Skillful, efficient and timely response to incoming leads to ensure a high conversion rate on incoming leads and lead sources.

Skillful, Efficient and Timely Response to Incoming Leads

• Maximize conversion from all sources.
• Analyze and manage business opportunities to achieve the highest profit margins for department and hotel.
• Creatively sell available hotel space to maximize revenue.

Outside Sales Solicitation Activities

• Solicitation to grow group rooms and related revenue.
• Overnight travel for business related activities as needed.
• Achievement of monthly and quarterly booking goals.
• Proficient use of computer, software and technology.
• Respond to incoming leads and maximize conversion from all sources.
• Obtain rooming lists, catering selection and set-up details from clients.
• Finalize banquet event orders and contact customers for final counts as needed.
• Negotiate and finalize contracts with in approved Crestline guidelines.
• Communicate with appropriate departments regarding set-up changes and final counts.
• Ensure that guest rooms and meeting rooms are blocked.
• Provide accurate forecasts to operational departments to ensure proper staffing.
• Establish on-site customer contact as needed and introduce customer to the service staff.
• Follow-up with clients after each function to insure satisfaction and solicit for additional business.
• Ensure proper usage and that all required information is entered into sales software including all significant client communication.

Professionalism and Teamwork

• Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team.
• Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental goals are met.
• Ensures Business Plan and related action plans are executed as established.

Education and Experience

• Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills, and abilities.
• Conference center experience preferred.