Senior Sales Executive
Work location is on-site with the flexibility to work remotely. The primary location will be in-office for meetings, per Kaiser Permanente's Authorized States Policy. Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 1200 SW 27th St., Renton, Washington 98057.
About the Role
Identifies appropriate solutions to meet lead/prospect/customer needs and resolves standard and non-standard lead/prospect/customer questions or issues in a timely manner and independently. Generates prospective sales by utilizing standard and nonstandard strategies for prospecting, sourcing, developing, and maximizing referral networks. Develops sales strategy, prepares sales status reports, and uses comprehensive foundational knowledge of health care to articulate internal sales strategies and drive external sales. Gathers, analyzes, and applies data on trends related to sales strategy. Accomplishes sales plans and collaborates with team members on internal negotiations and sales strategy.
Responsibilities
- Pursues effective relationships by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
- Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
- Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
- Supports and responds to the needs of others to achieve business outcomes.
- Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
- Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
- Supports, identifies, and monitors priorities, deadlines, and expectations.
- Identifies, speaks up, and implements ways to address improvement opportunities for the team.
- Ensures a high level of customer service by:
- Identifying appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals.
- Exhibiting comprehensive knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey Kaiser Permanente’s unique value proposition.
- Resolving standard and non-standard lead/prospect/customer questions or issues in a timely manner and independently.
- Generates prospective sales by:
- Coordinating open enrollment events and delivering formal presentations to prospective customers independently.
- Utilizing standard and non-standard strategies to build relationships with key influencers, brokers, consultants, decision-makers, and/or community groups to support new business opportunities.
- Exhibiting comprehensive knowledge on prospecting, sourcing, and developing and maximizing referral networks to build own book of business.
- Collecting, submitting, and/or ensuring that materials/forms for incoming business opportunities are complete and accurate, independently.
- Using standard and non-standard strategies to work with key influencers, brokers, consultants, decision-makers, and/or community groups to successfully win new leads/prospects/customers by conveying the value of enrollment, independently.
- Maintaining and using new applicable and relevant resources, such as the sales database, reports, media, and industry intelligence, on sales prospects independently, and providing updates to the team.
- Contributes to strategic development by:
- Developing strategy to meet annual sales targets, goals, and initiatives, independently.
- Preparing sales status reports including sales activity, follow-up, closings, and target achievement.
- Utilizing comprehensive foundational knowledge of the health care marketplace to articulate internal sales strategies and drive external sales independently.
- Gathering, analyzing, and applying data on competitor, customer, and industry trends related to sales strategy independently.
- Using sales performance data to maximize performance and develop insights and standard and non-standard sales strategies to accomplish sales plans.
- Collaborating with team members on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy, independently.
Skills
Core:
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry Knowledge
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Functional:
- Accountability
- Adaptability
- Advising and Managing Partners
- Applied Data Analysis
- Autonomy
- Business Acumen
- Compliance Management
- Coordination
- Creativity
- Embracing Challenges
- Goal Setting
- Innovative Mindset
- Insurance Knowledge
- Interpersonal Skills
- Key Performance Indicators
- Microsoft Office
- Negotiation
- Organizational Skills
- Persuasion
- Presentation Skills
- Relationship Building
- Sales Management
- Sales Opportunity Orchestration
- Sales Performance Data
- Sales/Partnership Strategy and Techniques
- Trend Analysis
- Trusted Advisor
Qualifications
Minimum Qualifications:
- Bachelor’s degree from an accredited college or university AND minimum two (2) years of experience in business-to-business or business-to-consumer, communication, leadership, sales, or marketing or a directly related field.
- OR minimum five (5) years of experience in business-to-business or business-to-consumer, communication, leadership, sales, or marketing or a directly related field.
- Disability Insurance License (Washington) within 3 months of hire.
Preferred Qualifications:
- One (1) year of experience in project management.
- One (1) year of experience in health care or another heavily regulated industry (e.g., Banking).
Pay
$100,700 - $130,240 / year. Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.
Schedule
- Full-time
- Scheduled Weekly Hours: 40
- Shift: Day
- Workdays: Mon, Tue, Wed, Thu, Fri
- Working Hours Start: 08:00 AM
- Working Hours End: 05:00 PM
- Travel: Yes, 20% of the Time