Senior Sales Administrator -DFA

Accountabilities & Responsibilities

• Load Sales Opportunities onto the designated CRM System
• Check for completeness on customer’s RFI’s / RFO’s
• Generate Client Quotes
• Manage Transmission (TX) Plans to meet SLA’s.
• Apply correct quoting criteria for each quote to be generated
• Send complete quote and TX Plan to clients
• Employ the use of automation to increase accuracy and turnaround times
• Convert Quotes in Orders
• Process signed quotes
• Load order documentation onto CRM System
• Ensure all queries and audits queries is successfully resolved
• Manage Circuit Number generation and send to client
• Manage Platinum Accounts
• Send regular updates to KAM’s, detailing # off opportunities processed, number of queries received, resolved and outstanding
• Report on turnaround times and improvement for the period
• Execute outcomes that have been identified from reports, by resolving administrative queries
• Generate recon reports for Platinum accounts
• Generate and recon the following reports:
• Expiring links / renewals – process on CRM (monthly)
• Incorrect Status report (move links to billing)
• TX Report (Get all information to move opportunity to next stage) (daily)
• System Management for Platinum Customers
• Ensure all products are loaded into all relevant systems and tested prior to project or deal being activated
• Ensure all pricing are loaded into all relevant systems and tested prior to project or deal being activated
• Ensure all new required reports, bespoke processes and ways of workings is in place and tested prior to project or deal being activated
• All 3rd party costing must be in place and agreements must be finalized before project or deal
• All contract rules must be always adhered to
• All bespoke documents for project or deal must be agreed, documented, and saved in the designated training material repository
• All legal requirements associated with assigned accounts must be stored against the customer profile in stipulated systems
• Credits should be resolved before closure of the month that it is raised in
• Understand and rectify why the credit arose must be put into place to ensure it does not occur again
• Customer Engagement
• Accompany related KAM’s and Executives to customer meetings on a regular basis to be abreast of projects and expectations
• Build relationships with customers to ensure DFA understands customer expectations and challenges and is able to meet them

Requirements

• Matric
• Diploma in Accounting or costing
• Minimum 5 years’ experience in costing and pricing
• Project management experience or understanding
• Strong administration skills
• At least 2 years’ experience in Sales Administrative / Coordination role, preferably in the B2B ICT / Telecommunication Sector
• Telecom Understanding preferable