Senior Revenue Operations Manager
About the role
PredictHQ AI and forecasting systems have a blind spot: the real-world conditions that shift demand land as surprises instead of signals. PredictHQ closes that gap. We're the real-world context platform trusted by some of the world's largest enterprises, including Uber, Expedia, and CVS, explaining more than 60 percent of real-world demand variability so businesses can make high-stakes decisions on pricing, staffing, and inventory with confidence.
PredictHQ's go-to-market motion runs on a six-stage, high-touch customer journey: Awareness → Education, Selection → Commit, Onboarding → Production, Adoption → Impact, Expansion, and Renewal. As Senior Revenue Operations Manager, you will own the model and ensure it is being followed across Sales, Marketing, Solutions Engineering, and Support, catch the gap between what's documented and what's actually happening in the field, and run a standing reporting and variance cadence that gives leadership a reliable view of both. You will work directly with the Sales Director, VP Marketing, Solutions Engineering Manager, Director of Data Quality, and CFO, each of whom depends on this role for a different view into the same system. Your first 90 days are focused on three things: verifying the customer journey model holds up as each stage goes live, standing up a reporting cadence every stakeholder actually uses, and closing the specific adoption gaps that surface once real deals run through the new process. Success is a team that just gets on with it, backed by systems that work, with nothing unclear and nothing slowing them down.
Responsibilities
- Make sure every stage of the customer journey across Sales, Marketing, Solutions Engineering, and Support is working the way it's designed to, and call out where reality drifts from the plan
- Own the Customer Journey documentation, ensuring it is