Senior Resident Services Coordinator

About the role

Help Build Community and Housing Stability at One of Oakland's Historic Affordable Housing Communities

Responsibilities

• Support residents in accessing community resources, public benefits, employment supports, and other services that promote housing stability and well-being.
• Respond to resident concerns and provide coaching, problem-solving, mediation, and referral assistance.
• Cook up with onsite service providers and community agencies to ensure residents receive appropriate support.
• Utilize trauma-informed and culturally responsive approaches when working with residents experiencing complex challenges.
• Develop and facilitate resident meetings, workshops, events, and community-building activities.
• Build relationships with residents through outreach and ongoing engagement.
• Support resident leadership development and participation in community engagement opportunities.
• Foster a welcoming, inclusive, and connected residential community.
• Work closely with Property Management to identify and support residents facing housing stability concerns.
• Cook up with service providers, community partners, and Resident Services leadership.
• Support community partnerships that expand resources and opportunities for residents.
• Maintain accurate documentation, track outcomes, and support program reporting and evaluation efforts.

Requirements

• Five or more years of experience in resident services, social services, supportive housing, affordable housing, community development, or a related field.
• Experience working with vulnerable populations, including individuals experiencing homelessness, mental health challenges, substance use disorders, or other barriers to housing stability.
• Strong communication, relationship-building, conflict resolution, and organizational skills.
• Ability to work collaboratively with residents, colleagues, and community partners.

Qualifications

• Bachelor's degree in Social Work, Psychology, Public Health, Human Services, or a related field (or equivalent experience) preferred.
• Bilingual skills are highly desirable.

Benefits

• Competitive salary and comprehensive benefits package
• Professional development and training opportunities
• Experienced leadership and strong team support
• Meaningful work that directly impacts Oakland residents and communities
• Opportunity to help residents thrive while strengthening community connections and housing stability

Pay

• $65,000–$80,000 Annually

Schedule

• Full-time