Senior Resident Manager

About The Role

A leading Manhattan property management company is seeking a hands-on, highly skilled Senior Resident Manager to oversee a luxury high-rise rental property with 1,100+ units. This is a live-in, 24/7 role requiring operational excellence, strong mechanical expertise, and polished leadership. You'll be the face of building operations with EVP-level visibility.

Day-to-Day Responsibilities

• 24/7 onsite position; must live on property and be on call at all times
• Strong building mechanical skills (hands-on; "high-end superintendent" level, very in the weeds)
• Billing, payroll, and budget ownership
• Managing maintenance requests through BuildingLink
• Project management, capital improvements, turnovers, and property oversight
• Morning meetings with building staff to review issues and resolutions
• Close coordination with leasing department on applications, move-ins, and move-outs
• Daily site walks with Brian and Mario (Building Operations) — EVP-level visibility; must be polished, proactive, and quick on your feet

Hard Must-Haves

• 10+ years live-in Resident Manager experience
• Ultra-luxury, high-rise rental background (500+ units minimum; ideally 1,000+)
• Strong mechanical licenses (FDNY CoF, Universal CFC, boiler, etc.)
• Yardi Voyager + BuildingLink proficiency
• Budget and payroll ownership experience
• Capital improvement oversight (carpets, wallpaper, amenity upgrades)
• Maintenance/amenity management experience (esp. with commercial tenants such as Lifetime Fitness)
• Leasing coordination: applications, move-ins, and move-outs

Compensation & Schedule

• Base Compensation: $150K–$175K (housing + parking included)
• OT Eligibility: Not eligible (role requires 24/7 availability)
• Location: Onsite, Manhattan (must live on property)
• Hours: 24/7 availability, onsite 5 days/week

Why This Role?

• Live-in unit + parking included
• Lead operations at one of NYC's premier luxury properties
• High visibility role with EVP-level leadership engagement
• Full ownership of staffing, vendors, budgets, and capital improvements