Senior Resident Manager

Responsibilities

• Maintains overall accountability of resident relations within the District.
• Provides oversight of the day-to-day operations, including coordination with Resident Managers and support roles.
• Ensures a consistently high-quality resident experience while achieving performance operational goals.
• Drives District collection and retention strategies to reduce delinquency, minimize evictions, and maximize lease renewal rates.
• Enhances portfolio profitability through rental growth and by mitigating repair, maintenance, and turn-related expenses.
• Provides timely, professional resolution of escalated resident issues, collaborating with departmental partners as needed.
• Manages special-case properties involving evictions, complex customer service concerns, disposition considerations, and potential legal matters.
• Safeguards proper move-out reconciliation processes; determines what portion of the security deposit will be returned to the tenant in accordance with state laws.
• Oversees and coordinates team activities, providing guidance, training, and coaching to employees as applicable.
• Supports employee development through constructive feedback and performance guidance.
• Participates in talent selection processes, including reviewing resumes, interviewing candidates, and contributing to hiring decisions based on staffing needs.
• Drives performance toward profitability targets established by senior leadership.

Requirements

• A High School Diploma/GED is required.
• A Bachelor’s degree in Real Estate, Finance, Business Management, or a related field is preferred.
• Minimum five (5) years of directly related experience in an operational or related role is required.
• Preferred experience includes Property Operations, Real Estate, or Property Management.
• Minimum three (3) years of experience in a management role, managing direct reports, is preferred.
• A Real Estate License and any required permits/certifications from the State’s real estate commissions must be held and affiliated with the company.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) is required.
• Experience with property management software is a plus.
• Excellent verbal and written communication skills are essential.
• Strong relationship management and negotiation skills are required.
• The ability to meet multiple deadlines is necessary.
• The ability to implement process improvement changes is required.
• The ability to work in a team environment is essential.
• The ability to pay close attention to details is necessary.
• The ability to lift/carry: 20 pounds to waist height, 10 pounds to shoulder height, and 5 pounds above the head is required.

Pay & Benefits

Compensation: The anticipated pay range/scale for this position is $71,545.00 to $89,448.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation: This position is eligible to receive quarterly bonus payments.

Perks and Benefits: Employees have the opportunity to participate in medical, dental, and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.

The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.