Senior Renewals Manager, Enterprise

About the role

We are looking for a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an SRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers & Customer Success Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the enterprise segment.

Responsibilities

• Advanced Strategic Planning: Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
• Pipeline Management: Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
• Enhanced Customer Engagement: Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
• Complex Renewal Management: Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
• Revenue Expansion: Identify strategic growth opportunities and collaborate with AMs for seamless execution.

Qualifications

• Proven experience managing enterprise-level renewals and achieving retention metrics.
• Advanced negotiation, analytical, and leadership skills.
• Proficiency in CRM tools like SFDC and Vitally.
• Ability to influence and communicate effectively with C-level executives.

This is a hybrid role based out of our NYC office that will require you to be in office 1–2 days a week.

Pay

The estimated On Target Earnings (OTE) salary range for this role is $105,000—$122,500 USD. In addition to your OTE salary, your compensation package will include equity and benefits. The actual salary will vary based on market and individual skills, capabilities, and experience, objectively assessed during the interview process.

Benefits

• Equity through our Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days, an extended end-of-year break, and a monthly allowance to support wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (available for US & UK only)