Senior Renewals Manager

About the role

We’re looking for a full-time Senior Renewals Manager to join our Customer Success team reporting to the Director, Renewals Management. This role is a remote position based in the United States.

Responsibilities

• Lead end-to-end renewal strategy for high-ARR, multi-product, or multi-year accounts.
• Own complex pricing, concession, and restructuring discussions.
• Act as an escalation point for stalled or high-risk renewals.
• Mentor and coach P3 Renewal Managers.
• Partner with CS leadership to align value delivery to renewal outcomes.
• Provide structured feedback to RevOps and Product on churn drivers.
• Maintain accurate forecasts for complex renewal portfolios.

Requirements

• 6+ years in Renewals, Account Management, or Customer Success.
• Demonstrated success closing complex SaaS renewals.
• Strong negotiation and executive communication skills.
• Proven ability to manage ambiguity and competing priorities.
• Deep understanding of SaaS pricing, packaging, and procurement.
• Strong forecasting and risk management discipline.

Qualifications

• Nice-to-have skills/experience: Experience in a dedicated Renewal Manager role, prior quota-carrying sales background, experience with multi-product SaaS portfolios, familiarity with churn mitigation frameworks and save motions, exposure to pricing strategy or deal desk leadership.

Why You’ll Love It Here

• Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems.
• The starting base salary range for this role is $105,000-$114,000 USD annually. This role is also eligible for commission based on performance and participation in Gainsight’s equity program.
• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options.
• Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe.
• You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.