Senior Renewals Manager

About the role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Responsibilities

• Owning our customer renewals by building and maintaining long-lasting client relationships
• Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaise with cross-functional internal teams to improve the entire customer experience
• Serve as the lead point of contact for all customer account management matters
• Negotiate contracts and close agreements to maximize profits and minimize customer churn
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Absorb challenging client requests or issue escalations as needed

Requirements

• 5-7 years of proven work experience as a Senior/Lead/Principal Renewals Manager, Enterprise Account Manager, or Key Account Manager
• BA/BS degree in Business Administration, Sales or relevant field
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Prowess in juggling multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

$71,400 - $95,500 annually

Specific salary range for the job location TBD

Schedule

Not specified