Senior Renewals Manager, Enterprise

About the Role

We are looking for a seasoned and strategic Senior Renewal Manager (SRM) to lead renewal efforts for complex, high-value accounts. In this role, you will engage with senior C-level stakeholders, manage intricate contract negotiations, and develop tailored renewal strategies. As an SRM, you will oversee an enterprise-level renewal pipeline, mitigate risks, and collaborate with Account Managers & Customer Success Managers to transition upsell opportunities effectively. Your work will directly impact retention and revenue growth in the enterprise segment.

Responsibilities

• Develop and execute tailored renewal strategies for high-value accounts, balancing customer needs with business objectives.
• Strategically manage a comprehensive renewal pipeline, ensuring accurate forecasting and addressing bottlenecks using CRM tools like SFDC.
• Lead high-level communication with C-level stakeholders, resolving complex concerns and influencing decision-making processes.
• Handle multi-year agreements, ensuring accuracy and compliance across CRM systems.
• Identify strategic growth opportunities and collaborate with AMs for seamless execution.

Qualifications

• Proven experience managing enterprise-level renewals and achieving retention metrics.
• Advanced negotiation, analytical, and leadership skills.
• Proficiency in CRM tools like SFDC and Vitally.
• Ability to influence and communicate effectively with C-level executives.

Schedule

This is a hybrid role based out of our NYC office that will require you to be in office 1–2 days a week.

Pay

The On Target Earnings (OTE) salary range for this role is $105,000 – $122,500 USD. The actual salary will vary based on market and individual skills, capabilities and experience, objectively assessed during the interview process.

Benefits

• Equity through the Employee Share Option Program
• Learning programs and coaching
• Quarterly refresh days, an extended end-of-year break, and a monthly wellbeing allowance
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace
• Five annual social impact days
• Medical insurance coverage for you and your family (available for US & UK only)