Senior Renewals Account Manager

Responsibilities

• Own the end-to-end renewal motion for a portfolio of enterprise accounts, ensuring on-time execution and high retention rates
• Develop and execute account-specific renewal strategies, identifying risks, dependencies, and expansion opportunities
• Partner with Account Executives, Customer Success, and Solution Engineers to align renewal outcomes with broader account plans
• Engage senior stakeholders (IT, Finance, Procurement, and Engineering) to understand priorities, challenges, and organizational dynamics
• Navigate complex negotiations, including pricing, packaging, licensing models, and contract terms
• Identify and proactively mitigate renewal risk, including adoption gaps, cost concerns, and competitive pressure
• Maintain a rolling forecast and pipeline of renewal and expansion opportunities, ensuring accuracy and visibility
• Drive conversations around cost optimization, efficiency, and ROI, particularly within cloud, ITAM, and FinOps environments
• Act as a trusted advisor, helping customers align their technology investments with business outcomes

Requirements

• 3+ years of experience in Renewals, Account Management, Customer Success, or Sales within an enterprise SaaS environment
• Working knowledge of cloud, cloud cost, cloud management, ITSM, ITAM/SAM, data, security, risk management, application resource management
• Demonstrated success managing large, complex renewals (not just contract execution)
• Experience working across multi-stakeholder enterprise accounts, including Finance, Procurement, and Technical teams
• Strong consultative selling skills—ability to uncover needs, position value, and influence decisions
• Ability to discuss concepts such as cost optimization, licensing models, usage trends, and ROI with both technical and financial stakeholders
• Experience partnering with Solution Engineering or participating in technical sales cycles and solution positioning
• Comfortable translating technical value into business outcomes

Skills

• Working knowledge of cloud, cloud cost, cloud management, ITSM, ITAM/SAM, data, security, risk management, application resource management
• Strong consultative selling skills—ability to uncover needs, position value, and influence decisions
• Ability to discuss concepts such as cost optimization, licensing models, usage trends, and ROI with both technical and financial stakeholders
• Experience partnering with Solution Engineering or participating in technical sales cycles and solution positioning
• Comfortable translating technical value into business outcomes