Senior Relationship Manager, Retirement Plan Services

About the role

The Senior Relationship Manager, Retirement Plan Services plays a critical role in overseeing all aspects of retirement plan recordkeeping and administration. This role involves leading approximately 8-10 sizable growing client relationships, collaborating with business partners to resolve client issues, and ensuring client satisfaction and retention.

Responsibilities

• Leading approximately 8-10 sizable growing client relationships.
• Understanding assigned practice plans to ensure administration is completed in accordance with plan provisions.
• Collaborating with business partners to delegate and lead client issues to successful resolution.
• Approaching every client interaction holistically by being aware of all issues and events related to the client and collaborating with peers to build a precise client experience.
• Consistently exploring and discovering client and consultant needs by engaging in face-to-face meetings, asking well-defined, open-ended questions to clearly uncover new business opportunities and relationship challenges. Identifying and engaging the appropriate subject matter experts within Charles Schwab to assist with appropriate client discussions to accomplish client understanding of solution sets to achieve successful outcomes.
• Ensuring client satisfaction, improving client promoter scores, and actively communicating plan administration activities with internal teams.
• Identifying and adapting to clients’ and consultants’ diverse backgrounds and roles (executives, human resources, and finance) and maintaining investment-related expertise to effectively sell and deliver product, service, and platform solutions.
• Supporting Sales efforts, as needed.
• Delivering client education and training by developing appropriate awareness of investment offerings, fiduciary responsibilities, and procedures when presenting opportunities for clients to contract investment products, services, and platforms.
• Working reciprocally within the organization, sharing standard methodologies, and aiding in the continuous improvement of the services provided by Schwab to ensure success.
• Executing client and regulatory changes.
• Effectively and authentically communicating Schwab’s value to clients.
• Applying specialized knowledge within all aspects of qualified and non-qualified retirement plan recordkeeping and understanding the broader impact on the company.
• Building and sustaining positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to stay results-oriented.

Requirements

• 10 + years of experience working with large, complex employer-sponsored Retirement Plans.
• Bachelor's degree or equivalent experience.
• A high degree of integrated benefit services experience with comprehensive knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration and plan design and administration for qualified retirement and non-qualified executive deferred compensation plans.
• A thorough understanding of retirement and benefit plan industry trends, ongoing regulatory and legislative processes impacting the client base, and ERISA related regulations.
• A thorough knowledge of investment products and platforms including passive and active Mutual Funds, ETFs, CTFs, Money Market Funds, Charles Schwab Bank investment products, in-plan advice and guidance, and managed account services.
• A high energy, confidence, accountability, and professionalism, while also demonstrating personal integrity, resilience, and respect for others.
• Able to develop and implement client strategies, retirement plan design, compliance, IRS reporting, and a proven understanding of mutual funds and other investments.
• Able to work independently with minimal oversight by your manager.
• Excellent written and oral communication skills.
• Able to communicate effectively, problem-solve, and influence and build consensus among team members, leadership, and clients through presentations.
• Able to identify client issues that pose a risk to the firm, handle them appropriately, and recommend solutions to address future issues effectively, ensuring your growth as a Relationship Manager.
• Able to effectively service plans with varying levels of complexity.
• Excellent project management and time management skills and ability to handle multiple assignments that have a long and short duration over a given time with attention to details.
• The ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue to elevate the teams' effectiveness and level of service provided to our clients.
• Able to meet deadlines within a fast-paced environment.
• Able to collaborate effectively in teams and influence outcomes.
• The ability to travel for client visits and sales presentations as needed.

Qualifications

• ASPPA, CEBS and/or NIPA designation. QPA, CPC or equivalent certification/designations.

Benefits

• 401(k) with company match and Employee stock purchase plan.
• Paid time off for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.