Senior Relationship Manager, Retirement Plan Services

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

About the role

The Senior Relationship Manager plays the critical role of primary relationship owner and interface between our plan sponsors and Schwab. You will be responsible for oversight of all aspects of retirement plan recordkeeping and administration for clients with assets totaling $150M to $500M.

In this capacity, you will consistently explore and discover client and consultant needs by engaging in face-to-face meetings, asking well-defined, open-ended questions to uncover new business opportunities and identify relationship challenges. You will utilize your personal knowledge and expertise as well as engage appropriate subject matter experts within Charles Schwab to assist with presentations and discussions, ensuring client understanding of available solution sets to achieve successful outcomes.

The Senior Relationship Manager works as part of a team with their Client Relationship Practice Leader and Client Relationship Administrators to provide a coordinated approach to client service delivery, supporting plan administration requirements and unique client needs. The goal is to drive higher levels of client retention, client satisfaction, and expansion of the overall Schwab relationship with assigned practice clients.

You are expected to understand and adhere to Schwab policies and practices, playing a key role in mitigating operational and financial risk to Schwab.

Responsibilities

• Lead approximately 12-15 client relationships.
• Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
• Collaborate with business partners to delegate and lead client issues to successful resolution.
• Approach every client interaction holistically, being aware of all issues and events related to the client, and collaborate with peers to build a precise client experience.
• Consistently explore and discover client and consultant needs through face-to-face meetings, using well-defined, open-ended questions to uncover new business opportunities and relationship challenges.
• Identify and engage appropriate subject matter experts within Charles Schwab to assist with client discussions, ensuring client understanding of solution sets to achieve successful outcomes.
• Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with internal teams.
• Identify and adapt to clients’ and consultants’ diverse backgrounds and roles (executives, human resources, and finance) and maintain investment-related expertise to effectively sell and deliver product, service, and platform solutions.
• Support sales efforts as needed.
• Deliver client education and training by developing appropriate awareness of investment offerings, fiduciary responsibilities, and procedures when presenting opportunities for clients to contract investment products, services, and platforms.
• Work reciprocally within the organization, share standard methodologies, and aid in the continuous improvement of services provided by Schwab.
• Execute client and regulatory changes.
• Effectively and authentically communicate Schwab’s value to clients.
• Apply specialized knowledge within all aspects of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
• Build and sustain positive relationships with clients and partnerships with internal associates as well as key contacts within the industry to stay results-oriented.

Requirements

• 10+ years of experience working with large, complex employer-sponsored retirement plans.
• Bachelor's degree or equivalent experience.
• High degree of integrated benefit services experience with comprehensive knowledge of equity compensation plan (stock options, restricted stock, SARs, ESPP) administration and plan design for qualified retirement and non-qualified executive deferred compensation plans.
• Thorough understanding of retirement and benefit plan industry trends, ongoing regulatory and legislative processes impacting the client base, and ERISA-related regulations.
• Thorough knowledge of investment products and platforms including passive and active mutual funds, ETFs, CTFs, money market funds, Charles Schwab Bank investment products, in-plan advice and guidance, and managed account services.
• High energy, confidence, accountability, and professionalism, while demonstrating personal integrity, resilience, and respect for others.
• Ability to develop and implement client strategies, retirement plan design, compliance, IRS reporting, as well as a proven understanding of mutual funds and other investments.
• Ability to work independently with minimal oversight by your manager.
• Excellent written and oral communication skills.
• Ability to communicate effectively, problem-seek, and influence and build consensus among team members, leadership, and clients through presentations.
• Ability to identify client issues that pose a risk to the firm, handle them appropriately, and recommend solutions to address future issues effectively.
• Effectively service plans with varying levels of complexity.
• Excellent project management and time management skills, with the ability to handle multiple assignments that have long and short durations over a given time with attention to detail.
• The ability to inspire and support those around you to challenge the status quo; effect small and large changes to continue elevating the team's effectiveness and level of service provided to clients.
• Meet deadlines within a fast-paced environment.
• Collaborate effectively in teams and influence outcomes.
• Flexibility to travel for client visits and sales presentations as needed.

Preferred Qualifications

• ASPPA, CEBS, and/or NIPA designation.
• QPA, CPC, or equivalent certification/designations.

Benefits

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family-building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.