Senior Relationship Manager, Retirement Plan Services

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship. We believe in the importance of in-office collaboration and fully intend for the selected candidate to work on site 4 days per week in one of the specified locations.

About the role

The Senior Relationship Manager serves as the primary relationship owner and interface between plan sponsors and Schwab, overseeing all aspects of retirement plan recordkeeping and administration. In this role, you will explore and discover client and consultant needs through face-to-face meetings, uncovering new business opportunities and identifying relationship challenges. You will collaborate with subject matter experts within Charles Schwab to present solution sets and ensure successful client outcomes.

The Senior Relationship Manager works as part of a team with their Client Relationship Practice Leader and Client Relationship Administrators to deliver coordinated client service, driving higher levels of client retention, satisfaction, and expansion of Schwab’s relationship with assigned clients. This role supports clients with assets totaling $150M to $500M and plays a key role in mitigating operational and financial risk to Schwab.

Responsibilities

• Lead approximately 12-15 client relationships.
• Understand assigned practice plans to ensure administration is completed in accordance with plan provisions.
• Collaborate with business partners to delegate and resolve client issues effectively.
• Approach every client interaction holistically, being aware of all client-related issues and collaborating with peers to build a precise client experience.
• Consistently explore and discover client and consultant needs through face-to-face meetings, using well-defined, open-ended questions to uncover new business opportunities and relationship challenges.
• Identify and engage appropriate subject matter experts within Charles Schwab to assist with client discussions and ensure understanding of solution sets.
• Ensure client satisfaction, improve client promoter scores, and actively communicate plan administration activities with internal teams.
• Adapt to clients’ and consultants’ diverse backgrounds and roles (executives, human resources, and finance) while maintaining investment-related expertise to deliver product, service, and platform solutions.
• Support sales efforts as needed.
• Deliver client education and training on investment offerings, fiduciary responsibilities, and procedures when presenting opportunities for clients to contract investment products, services, and platforms.
• Work reciprocally within the organization, share standard methodologies, and contribute to continuous improvement of services provided by Schwab.
• Execute client and regulatory changes.
• Communicate Schwab’s value to clients effectively and authentically.
• Apply specialized knowledge in all aspects of qualified and non-qualified retirement plan recordkeeping and understand the broader impact on the company.
• Build and sustain positive relationships with clients and internal associates, as well as key industry contacts, to stay results-oriented.

Requirements

• 10+ years of experience working with large, complex employer-sponsored retirement plans.
• Bachelor’s degree or equivalent experience.
• High degree of integrated benefit services experience, including comprehensive knowledge of equity compensation plans (stock options, restricted stock, SARs, ESPP), administration, and plan design for qualified retirement and non-qualified executive deferred compensation plans.
• Thorough understanding of retirement and benefit plan industry trends, regulatory and legislative processes impacting the client base, and ERISA-related regulations.
• Thorough knowledge of investment products and platforms, including passive and active mutual funds, ETFs, CTFs, money market funds, Charles Schwab Bank investment products, in-plan advice and guidance, and managed account services.
• High energy, confidence, accountability, and professionalism, demonstrating personal integrity, resilience, and respect for others.
• Ability to develop and implement client strategies, retirement plan design, compliance, IRS reporting, and a proven understanding of mutual funds and other investments.
• Ability to work independently with minimal oversight.
• Excellent written and oral communication skills.
• Ability to communicate effectively, problem-seek, influence, and build consensus among team members, leadership, and clients through presentations.
• Ability to identify client issues that pose a risk to the firm, handle them appropriately, and recommend solutions to address future issues.
• Ability to service plans with varying levels of complexity.
• Excellent project management and time management skills, with the ability to handle multiple assignments of varying duration while paying attention to detail.
• Ability to inspire and support those around you to challenge the status quo and drive small and large changes to elevate team effectiveness and service levels.
• Ability to meet deadlines in a fast-paced environment.
• Collaborate effectively in teams and influence outcomes.
• Flexibility to travel for client visits and sales presentations as needed.

Preferred Qualifications

• ASPPA, CEBS, and/or NIPA designation.
• QPA, CPC, or equivalent certification/designations.

Benefits

• 401(k) with company match and Employee Stock Purchase Plan.
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions.
• Paid parental leave and family-building benefits.
• Tuition reimbursement.
• Health, dental, and vision insurance.

In addition to the salary range, this role is also eligible for bonuses or incentive opportunities.