Senior Regional Quality Assurance Manager

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities.

About the role

The Senior Regional Quality Manager is responsible for providing leadership, direction, and resource stewardship for our Windows & Doors quality organization; specifically, this role will lead quality assurance at 5-7 facilities within the South Region. This position directly reports to the Director of Quality for Windows & Doors business unit.

Successful candidates demonstrate their commitment to their team by taking direct responsibility for the safety of the people, build trust and value the experience of the team around them, develop people, set high expectations for self and others, act as a change agent, communicate effectively, encourage cross-functional collaboration, and show personal resilience.

Responsibilities

• Foster a culture, including ways of working and behaviors, that is congruent with our mission, values, mindsets, and success model.
• Identify and implement ways of working that make quality first a shared mindset and a way of life at CBB, focusing on the process, not the individual.
• Lead by influence, build strong business relationships, and work collaboratively across multiple functions and regions.
• Assume end-to-end quality responsibility: design, manufacturing, and customer satisfaction.
• Monitor the Windows & Doors business unit customer satisfaction and internal metrics (Cost of Poor Quality), drive initiatives and projects to improve quality as a competitive advantage.
• Support the development and drive the execution of the Cornerstone Production System Quality Control Pillar.
• Leverage best practices and standardize processes and procedures across the factories to meet company objectives and customer expectations.
• Review, update, and approve applicable documents such as process maps, FMEA (Failure Mode and Effect Analysis), control plan, reliable testing, and other testing.
• Develop and execute the Critical to Quality (CTQ) station and key initiatives as part of the Strategic Annual Plan.
• Explore, identify, and pursue new technologies that improve the effectiveness of quality control systems, including error and mistake-proof solutions, digital, real-time quality assurance systems.
• Evaluate new and existing regulations to ensure quality assurance protocols fulfill requirements.
• Lead and/or facilitate team problem-solving events for customer and internal quality issues to find true root cause and develop permanent Corrective Actions.
• Invest significant effort in talent development and aligning training of teams to mindsets and skillsets critical to the future of the business.
• Teach, coach, direct, and inform other quality professionals to promote performance and encourage professional development.
• Understand that speed matters; be prompt with action and information, willing to make decisions based on calculated risks, and drive issues to closure.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in engineering or related field. Master’s degree preferred; MBA a plus.
• Six Sigma Black Belt certification preferred.
• At least 8+ years of manufacturing experience in a complex manufacturing environment.
• At least 5 years leading product quality.
• Proven ability to drive Quality, performance, and cultural transformations.
• Enthusiastic about the value quality brings to the manufacturing process and passionate about keeping technical skills up to date.
• Progressive experience in quality technical field and leadership roles, preferably in manufacturing.
• Strong ability to use data to rationally analyze and solve issues, with a solid understanding of statistical concepts and methods.
• Excellent verbal and written communication skills with the ability to train staff.
• Thorough understanding of quality control standards and methodologies.
• 3rd party Quality certification (ISO 9001/TS 16949) experience preferred.
• Thorough understanding of manufacturing and production in the industry.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Travel required (up to 75%).
• Proficient with Microsoft Office Suite or related software.

Benefits

Full-time team members (defined as regularly working 30+ hours per week) receive:

• Medical, dental, and vision benefits starting day 1.
• Paid time off (PTO) and paid holidays.
• Flexible Spending Account (FSA).
• Life insurance, Long-Term Disability (LTD), and Short-Term Disability (STD).
• 401k retirement plan.
• Employee Assistance Program (EAP).
• Discount programs.
• Tuition reimbursement.
• Training and professional development.

*Union programs may vary depending on the collective bargaining agreement.