Senior Property Manager - Solene

About the role

Be a part of something great and find yourself At Home, At Sherman! Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

Responsibilities

• Takes ownership and acts as the company's primary coordinator to assure that the company's goals fully meet and to exceed contractual property management obligations.
• Directs the day-to-day activities of resident and tenant relations, safety/security, maintenance, marketing, landscaping, inspections, snow removal, and other operations.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Walks property at regular intervals to ensure property rules are being followed and that the property is clean and orderly and in good maintenance condition.
• Works on the first and last day of each month until responsibilities are completed; some overtime may be required.
• Performs other tasks & duties as assigned based on business needs.
• Shops comparable projects in the marketplace monthly.
• Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
• Maintains complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference.
• Collaborates with corporate support staff on management company procedures for processing and distributing information.
• Prepares all resident files to include all preparatory paperwork; prepares all move-out materials.
• Maintains compliance with state, federal and local housing laws.
• Complies with all Sherman Associates, agency, and city compliance requirements.
• Engages, contracts, supervises, and approves invoices for all goods/services required to maintain the assigned properties up to company and owner standards.
• Develops operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Prepares this data to be used as an ongoing accounting reporting tool.
• Further accountability includes administration of budgets, operational review and analysis of corrective action needed.
• Recommends and implements programs that contribute to center profitability.
• Analyzes and distributes financial statements including operating variances from budget, cash management and strategies for collection of receivables.
• Coordinates collection and documentation of all revenues following lease obligations of residents/tenants and the owner's policy on accounts receivable.
• Collects delinquent accounts promptly.
• Communicates with accounting department to ensure accuracy of rent roll and accounts receivable.
• Produces required volume of work by planning, organizing, and prioritizing work duties.
• Works designated schedule and adheres to Sherman Associates attendance policy.
• Maintains a clean and safe work environment and follows all safety and emergency procedures.
• Attends all required meetings and training sessions, including travel to corporate headquarters as needed.
• Maintains customer service and excellent relations with residents, tenants, vendors and other external or internal organizations.
• Must be respectful of resident/tenant privacy, including specific commercial tenant needs.
• Keeps management informed at all times in the areas of: Resident/tenant complaints, Suggestions for improvement of property performance, Status of vacancies/projected occupancy, Cash flow situation, Any legal actions, Performance of assigned staff, Property conditions that could necessitate action by senior leadership, Potential property liabilities or hazards.

Requirements

• 3-7 years of industry experience within residential real estate; or an equivalent number of years of education and real estate management experience.
• CRM, CAM, COS, or other related professional certification preferred.
• Proven track record of success in overseeing a portfolio of 150+ market rate/luxury residential units required.
• Proven track record of success in recruiting, developing, and leading high-performance teams from inception.
• Strong financial acumen with a consistent history of driving year-over-year increases in Net Operating Income (NOI).
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors/external parties, and across corporate divisions.
• Knowledge of RealPage or other related property management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Understanding of Affordable Housing Programs (HUD/MFHA Programs) strongly preferred.
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.

Qualifications

• A passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to the specific needs of the portfolio.

Skills

• Respect for resident/tenant privacy, including specific commercial tenant needs.
• Effective communication skills.
• Financial acumen.
• Leadership and team management.
• Property management software proficiency.
• Understanding of affordable housing programs.

Benefits

We offer a comprehensive benefits package to full-time employees which may include: Medical, dental and vision insurance plans, Employer-paid short term disability, Employer-paid life insurance, Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance, Employer-paid employee assistance program, Fully vested 401k company match program, 9 Paid holidays and competitive PTO program, Sherman Associates' Starbucks and Hotel discounts, Sherman Associates is an Equal Opportunity and Affirmative Action Employer.