Senior Property Manager - Multi-Site

Who We Are

11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we foster an engaging and supportive workplace culture. We are looking for talented, driven individuals to help build comfortable and welcoming communities.

Position Summary

As a Senior Property Manager (Multi‑Site), you will oversee the day‑to‑day operations and management of multiple designated communities, leading and supporting a diverse team of property‑management professionals. You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency through leasing, marketing, financial management, staff supervision, and community building. You will partner with your Regional Property Manager to uphold 11Residential’s operational standards and consistently apply company policies and procedures.

Responsibilities

• Maintain high property occupancy rates through effective resident retention strategies and tailored leasing and marketing approaches at multiple sites.
• Supervise maintenance and leasing staff, delegate tasks, provide training and coaching, and ensure timely completion of work across sites.
• Review and approve lease applications, ensuring compliance with company policies and standards.
• Stay informed about current market conditions and competition to optimize property performance.
• Increase revenue while managing controllable expenses, including revenue collections and delinquency control.
• Provide exceptional customer service to residents, promptly addressing any issues or concerns.
• Oversee maintenance operations to ensure timely completion of service requests and adherence to quality standards; manage vendor relationships and negotiate contracts.
• Coordinate resident activities and communication, including monthly newsletters and community events.
• Prepare and deliver financial and marketing reports to stakeholders in a timely manner.
• Manage the property budget and adhere to budgetary guidelines and purchasing protocols.
• Maintain strong working knowledge of systems such as Yardi Voyager, CRM IQ, RentCafé, HappyCo, Grace Hill, the Employee Handbook, new‑hire training materials, and other 11Residential platforms.
• Continuously learn, utilize, and assist with workplace applications and tools to expand individual and company capabilities.
• Conduct regular property inspections to maintain curb appeal and address maintenance needs.
• Collaborate with leadership and Human Resources on recruitment, performance management, and employee relations.
• Maintain a flexible schedule to meet operational needs and varying schedule requirements.
• Assist other properties, as needed, to support overall operational goals.
• Fulfill any other duties assigned by management based on business needs.

Education and Qualifications

• 5+ years of experience managing multifamily properties (required); direct on‑site operations and people‑management experience highly preferred.
• Multi‑site property management experience is highly preferred.
• Strong proficiency with Yardi Property Management Software, HappyCo, RentCafé, CRM IQ, Grace Hill, and other 11Residential platforms.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel, Teams).
• Strong knowledge of Fair Housing laws, company policies, and procedures.
• CAM or other industry‑specific certifications are a plus.
• High level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Bilingual in English and Spanish is an advantage.
• High school diploma or equivalent (GED) required.
• Valid driver’s license required; must be able to work on‑site (no remote work).

Compensation

The base compensation range for this position is $36 to $38 per hour. In addition to the base pay, this role offers performance‑driven bonuses. Exact compensation may vary based on skills, experience, and location.

Benefits

• Medical, dental, and vision insurance coverage.
• Health Savings Account.
• 401(k) with a 4% company match.
• 30% employee rental discount (subject to availability).
• Mileage stipend or reimbursement for traveling positions.
• Education reimbursement program.
• Paid Time Off – vacation, sick, paid holidays, birthday holiday, service day, and health & wellness day.
• Exciting growth and development opportunities.

Physical Requirements

• Perform work in a professional office environment using standard office equipment (computers, phones, photocopiers, fax machines).
• Regularly required to sit and move about various work environments to train, monitor, and ensure compliance with company requirements.
• Ability to walk property sites regularly, including climbing stairs, to show apartments and amenities to prospective residents.
• May involve standing for extended periods and moving throughout the community in various weather conditions.
• Verbally communicate with employees, co‑workers, and customers in person, virtually, and by phone.
• Lift, push, and pull up to 25 pounds.
• Travel to various worksites that may require overnight stays, flights, and/or prolonged vehicle travel.