Senior Property Manager
About the role
The Senior Property Manager provides strategic and hands-on leadership for a regional portfolio of shallow bay, multi-tenant industrial properties, ensuring efficient day-to-day operations, high-quality tenant service, and timely financial and operational reporting.
Key Responsibilities
Portfolio and Team Leadership
Oversee a portfolio of multi-tenant industrial properties, setting performance expectations and standards for operations, tenant service, and financial results.
Lead, mentor, and develop a team that may include Property Managers, Assistant Property Managers, and coordinators, providing guidance, performance feedback, and training.
Step in to perform full-cycle property management duties (tenant communications, vendor coordination, budgeting, reporting, inspections, and collections) when roles are vacant, during transitions, or as the portfolio scales.
Assist with workload balancing and resource planning as new assets are acquired and as the regional team grows.
Operations and Tenant Relations
Manage and supervise day-to-day operations for assigned properties in accordance with established policies, management agreements, and business plans.
Ensure delivery of first-class customer service to tenants by promptly resolving facility issues, addressing concerns, and driving tenant satisfaction throughout the lease lifecycle.
Build strong relationships with local brokers, managers, and vendors to support leasing, renewals, and smooth property operations.
Visit properties regularly to monitor asset performance, conduct inspections, and ensure issues are identified and addressed quickly.
Respond to operational property needs, including off-hours maintenance requests and emergencies as necessary.
Financial Management and Reporting
Lead preparation of annual property business plans and operating budgets for the regional portfolio; track variances and oversee ongoing operations analysis.
Oversee monthly rent collection, invoicing, and reporting, ensuring accurate billings against rent rolls and adherence to lease terms.
Review and approve operating expenses, capital expenditures, and vendor contracts in alignment with budget, ownership and investment objectives.
Attend weekly asset management meetings, providing portfolio-level status updates, key performance insights, and risk/opportunity assessments.
Complete and review quarterly asset reports and support presentations to the Investment Committee, providing property-level and regional perspectives.
Capital Projects, TI, and Vendor Management
Develop and manage scopes of work for vendor bidding, project oversight, and property service delivery, ensuring quality, cost effectiveness, and compliance.
Collaborate with our Asset Managers and Construction Management team on tenant improvements and capital projects; coordinate compliance with local codes, work letters, and lease agreements, acting as the liaison between tenants, contractors, and internal stakeholders.
Make recommendations and oversee execution of major operational decisions (renovations, maintenance scheduling, vendor selection, and service levels) for each asset.
Acquisitions Support and Compliance
Collaborate with acquisition and executive teams on operational vetting of new properties, including site walks, operating and capital expense reviews, and transition planning.
Lead operational onboarding of newly acquired assets into the regional portfolio, ensuring smooth transitions for tenants, vendors, and internal systems.
Maintain proficiency in property management technology (e.g., Yardi), Microsoft Office Suite, and other management tools necessary for operations and reporting (Asana, SharePoint/OneDrive).
Ensure compliance with company and legal standards for operational reporting, customer service, safety practices, insurance and regulatory requirements at each property.
Qualifications
Bachelor’s degree in real estate, business, finance, or related discipline preferred.
8 – 12 years of progressive property management experience, with at least 3 years managing multi-tenant commercial or industrial properties; prior experience leading or mentoring a team strongly preferred.
A valid real estate license, in good standing with the relevant state licensing authority, is required for this role.
Demonstrated ability to operate both strategically at a portfolio level and tactically at an individual asset level, including stepping into day-to-day management when needed (i.e. player coach role).
Strong relationship-building skills with tenants, brokers, vendors, and internal stakeholders; collaborative working style to drive cross-functional results.
Adept analytical skills utilizing Excel, with the ability to interpret financial reports and operating data.
Working knowledge of Yardi or similar property management software.
Excellent written and verbal communication skills.
Highly organized, detail-oriented, and able to manage multiple properties and initiatives under deadlines.
Willingness to respond to operational needs, including off-hours requests, as necessary.
Proficiency in Microsoft Office Suite.