Senior Property Manager

About the role

The Senior Property Manager leads all aspects of a single asset or portfolio of commercial, industrial, and/or retail properties. They coordinate all marketing, operations, and financial activities per client and/or company requirements.

Responsibilities

• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly; ensure that services are provided in compliance with policies, procedures, and regulations as well as contractual obligations and standards;
• Coordinate tenant move-ins and move-outs, and "walk-through" spaces with tenants and tenant improvement department; maintain vacant spaces in "tour ready" condition;
• Elevate team performance through subject matter expertise and suggestions to improve systems, processes, and procedures;
• Provide formal coaching, mentoring, supervision, and guidance;
• Craft, deliver, and communicate an effective tenant care program that maximizes tenant retention;
• Direct sourcing and procurement activities to effect optimal operations; deliver detailed bid analysis and recommendations to clients that drive value;
• Ensure that at least monthly property inspections are performed; recommend and/or approve alterations, maintenance, and reconditioning;
• Document plans and preparations for emergency response; ensure resources, supplies, and backups are in place to effectively recover from adverse events;
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree preferred with 5 - 8 years of relevant experience or a combination of education and experience;
• Commercial office, retail, and/or industrial property management experience required;
• Real Estate License required where mandatory by local regulation, and CPM (Certified Property Manager) or RPA (Real Property Administrator) professional designation or candidacy preferred;
• Intermediate to advanced skills with Microsoft Office Suite, including Microsoft Excel required; knowledge of Yardi or MRI and Kardin preferred;
• Working knowledge of leases, contracts, financial instruments, tax laws, and construction required;
• Excellent written and verbal communication skills; ability to clearly and effectively convey complex topics with a positive tone to achieve operational and relationship objectives;
• Strong interpersonal and analytical skills; ability to lead the exchange of sensitive, complicated, and difficult information; convey performance expectations; and effectively handle problems;
• Advanced knowledge of financial terms and principles required; ability to forecast outcomes, prepare budgets with long-term capital plans, and deliver insightful variance reports; ability to prepare and make recommendations on financial/business analysis including cost/benefit propositions, ROI analysis, and other complex reports required;
• Strong organizational skills that deliver timely results and influence the productivity of the team; inquisitive and entrepreneurial mindset;
• Proven track record for delivering excellent internal and external customer service; ability to successfully interact/communicate with tenants/vendors/contractors as well as teammates and leadership team;
• Ability to work after hours, weekends, holidays, and during emergency situations to meet the needs of the client;
• Ability to read and write English in order to understand manuals and procedures, and to write reports.

Physical Requirements

• Ability to sit/stand/walk for long periods of time;
• Manual dexterity to operate a computer keyboard, phone, and other office equipment;
• Eyesight that allows for reading a computer screen, phone screen, reports, etc.;
• Hearing that allows for hearing/understanding spoken words;
• Lifting and carrying up to 20 lbs.