Senior Property Manager

Job Summary

The Senior Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff.

Supervision

• Manage and lead a team which may include Property Manager(s), Administrative Assistant(s), Operation Manager (s), Portfolio Administrator(s) and Portfolio Assistant(s) including recruitment, onboarding, supervision, scheduling, training, development, evaluation and disciplinary action of employees
• Mentor, coach, direct, and lead employees in order to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations

• Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
• Ensures monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interfaces with property vendors and contractors to ensure prompt response to maintenance issues
• Ensures on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
• Requests/reviews/recommends bids for contracted services
• Reviews contract specifications and makes necessary changes or updates
• Requests/reviews/recommends bids for contracted services
• Ensures budgeted maintenance and repairs are performed on schedule
• Partners with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Acts proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting

• Partners with Property Accountant(s) to ensure accurate and on-time accounting deliverables
• Reviews and approves, within prescribed limits of authority, vendor and contractor invoices
• Generates and/or reviews with Property Accountant and approves annual CAM reconciliations
• Reviews and approves monthly accruals
• Provides financial analysis for new leases and lease renewals
• Acts as “team captain” for annual budgeting process in conjunction with Property Manager(s), Operations Manager (s), Property Accountants, Building Engineers and other support staff
• Holds final accountability for annual property budgets
• Reviews monthly operating statements as prepared by Property Accountant
• Generates and/or reviews and finalizes monthly operational narrative report to client
• Reviews and mentors Property Manager (s) on your team in the property budget, CAM, financial reporting, and corporate budget processes

Leasing

• Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
• Prepare financial analysis for new leases and lease renewals, as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s)
• Ensure all vacant space is in “market ready” condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities

Tenant and Owner Relations

• Maintain courteous, professional, service-oriented rapport with tenants and owners
• Foster confident, comfortable relationships with tenants and owners
• Supervise tenant move in and move out process and conduct move in and move out walk-throughs with tenant
• Create tenant “welcome package” for new assignments
• Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
• Conduct walk-throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
• Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
• Maintain construction file

Corporate

• Perform administrative duties for Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
• Prepare annual corporate operating budget for assigned portfolio
• Review and collect receivables from clients
• Review monthly operating statements for assigned portfolio
• Full profit and loss accountability for assigned portfolio
• Take proactive approach to identify and capture new business, referral or consulting opportunities

Other Functions

• Perform other duties or projects as requested or required

Essential Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Strong computer skills (MS Excel, Word, PowerPoint, Outlook)
• Good communication and organizational skills
• Ability to build relationships with clients, vendors and internal partners
• Ability to provide excellent customer service
• Ability to speak, write and understand English
• Demonstrated ability to read, understand and abstract leases and contracts
• Demonstrated ability to recognize high-quality maintenance work
• Professional communication etiquette with good oral and written communication skills
• Accurate, attentive, detail-oriented, with strong analytical skills
• Demonstrated financial analysis skills
• Demonstrated understanding of the budgeting process
• Demonstrated ability to function in a team environment and proactively problem-solve
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness and demonstration of professional development and continual learning
• Willingness