Senior Property Manager

About the Role

The Senior Property Manager reports to the Director, Property Management and is responsible for initiating and supervising the daily management, maintenance, and associated construction of multiple properties within an assigned portfolio. Portfolio size may range from 7–12 properties, totaling 1.7–2 million square feet. This role requires experience in retail property management and construction management, along with a strong working knowledge of facility management, including vacancy management, roofing systems, HVAC, parking lot maintenance, electrical, plumbing, sewer, and fire protection.

The position demands strong negotiating skills, verbal and written communication, accuracy, accountability, financial analysis, judgment, and confidentiality. The Senior Property Manager operates at a high capacity within a larger team, setting and implementing goals, supporting leasing initiatives, delivering construction feasibility information, managing capital projects, sourcing new revenue, and coordinating with national ancillary leasing, accounting, collections, and finance teams.

Responsibilities

• NOI Enhancement
  • Improve NOI through expense management, including CAM recoveries.
  • Manage ancillary income events and programs sourced by the National Ancillary Income Team.
  • Generate ancillary opportunities and revenue streams.
  • Understand and manage utility resale operations to maximize net revenue.
• Operational
  • Conduct property visits to ensure shopping center presentation and company standards.
  • Bid, negotiate, scope, and supervise contracted services for all properties.
  • Resolve maintenance issues, administer property improvements, and oversee existing conditions for long-term preservation.
  • Ensure compliance with ADA, environmental, building, and construction codes/ordinances.
  • Monitor energy consumption to conserve energy at each property.
  • Ensure tenant compliance with lease requirements—operational and functional.
  • Respond 24/7 to tenant issues or property emergencies.
  • Supervise administrative personnel.
  • Develop and manage budgets, identifying and controlling costs.
  • Assist with insurance certificates and claims, including court appearances as needed.
• Capital Project Management & Construction
  • Collaborate with construction department partners on tenant buildout, TI/TA.
  • Supervise and control all common area construction and property improvements.
  • Update information on capital projects in company software programs.
  • Build and maintain a reliable network of contractors to support projects across the portfolio.
  • Establish long-range capital plans for asset preservation.
• Administrative
  • Monitor budget vs. actual financial activities.
  • Prepare monthly variance reports for management.
  • Maintain all property and vendor data and reports as required.
• Accounting/Financial
  • Develop annual operating budgets for each property; manage expenses within budgetary limits.
  • Schedule budgeted projects within the appropriate timeframe.
  • Authorize and control property expenditures.
  • Approve invoices for payment using proper expense coding and categorization.
  • Assist Cash & Collections in pursuing past due rent balances.
  • Assist Lease Compliance/Accounting in reviewing CAM, Real Estate Tax, and Insurance Settlements.
  • Ensure accurate processing of tenant bill-backs for utility usage.
• Legal
  • Anticipate potential tenant problems and address them before they become legal issues.
  • Assist Legal and Cash & Collections departments with court proceedings.
  • Represent the Landlord in court appearances as necessary.
• Community & Municipal Involvement
  • Interact with city officials to maintain good relationships.
  • Attend zoning/city council meetings as needed.

Requirements

• Undergraduate degree in Business Administration, Finance, Accounting, or a related field.
• Minimum of five years of broad-based property management experience, including time in the commercial/community shopping center industry.
• CSM or CPM certification preferred.
• Strong verbal and written communication skills; ability to communicate clearly with internal and external customers at all levels.
• Strong understanding of shopping center financials and managing assets to maximize NOI.
• Skilled in customer service and tenant relations.
• Understanding of contracts/leases.
• Strong project management background to work closely with and direct contractors and vendors.
• Negotiating skills.
• Ancillary leasing sales experience or aptitude and desire to perform.
• Strong administrative writing and reporting skills.
• Ability to initiate bid requests, vendor, and contractor management.
• Professional demeanor in all customer communications and actions.
• Solid time management skills with the ability to prioritize, organize, and balance multiple tasks.
• Ability to exhibit initiative and work independently.
• Strong work ethic and ability to work in a fast-paced environment.
• Team player who works well with senior management, tenants, property managers, leasing managers, lease administration, corporate personnel, architects, contractors, and other daily contacts.
• Proficiency with Microsoft Office software.
• Ability to work required hours and occasional evenings.
• Willingness and ability to travel as needed.
• Ability and willingness to climb ladders and access rooftops as part of property inspections.

Benefits

• Hybrid work schedule (first three days of the week in the office, balance remote optional).
• Very competitive pay commensurate with background and responsibilities.
• Comprehensive benefits and perks package supporting career engagement, growth, good health, and connection with teammates and communities.