Senior Project Manager, Team Lead

About the Role

The Retail Financial Center Renovations Team Lead will drive the execution of comprehensive interior, exterior, and ATM renovation projects for a financial services client across the retail banking network. The ideal candidate will combine deep construction management expertise with strategic leadership, managing a team of 4-6 Project Managers who deliver projects ranging from $100k to $5M+. This role requires someone who understands the unique demands of occupied retail financial environments and can balance brand consistency, operational continuity, and customer experience throughout the renovation process.

Responsibilities

• Team Leadership & Development:
  • Recruit, develop, and manage a high-performing team of project professionals dedicated to retail banking renovations
  • Provide clear direction, mentorship, and strategic guidance while fostering a culture of accountability and excellence
  • Demonstrate high energy and decisive leadership, making tough decisions when necessary to drive project success
  • Ensure comprehensive team training in client procedures, retail banking operational requirements, and renovation best practices
  • Build team expertise in managing work within occupied retail centers with minimal disruption to banking operations
  • Conduct regular one-on-one coaching meetings and lead weekly team meetings
  • Ensure 100% completion of performance evaluations including midyear and year-end reviews
  • Establish succession plans and career development plans for team members
  • Maintain vacancy time to fill of less than 45 days
• Client Partnership & Stakeholder Management:
  • Serve as primary point of contact for key client stakeholders, building trusted advisor relationships
  • Drive a "Trusted Advisor" culture throughout all levels of the team, operating with a "no surprise" approach
  • Maintain transparent communication channels, keeping leadership informed of project status, risks, and opportunities
  • Cultivate strong partnerships with retail banking operations teams, ensuring renovations align with business objectives
  • Manage vendor relationships and performance to ensure compliance with brand standards, regulatory requirements, and client expectations
  • Coordinate with security, compliance, and operational teams to maintain banking center functionality during construction
• Project Delivery & Execution:
  • Oversee team’s end-to-end execution of interior renovations (lobbies, teller lines, offices, customer-facing areas as well as back of house) and exterior improvements (facades, signage, entrances, parking areas)
  • Direct ATM installation, relocation, and upgrade projects, coordinating with technology and operations teams
  • Provide strategic oversight ensuring timely delivery of project milestones while maintaining quality standards
  • Establish, monitor and refine best practices specific to retail financial center renovations, including phasing strategies and customer impact mitigation
  • Lead RFP development, bid evaluation and contract negotiations with specialized vendors familiar with occupied retail banking environments
  • Oversee procurement and management of bidding process for all project-related resources (A&E, general contractors)
  • Review investment calculation sheets and budget worksheet calculations and direct PMs for any needed corrections to achieve OT KPI
  • Monitor bid tabulations, purchase orders, and change order proposals
  • Ensure quality control standards for construction are met by reviewing data and training and supporting PMs (cost, timing, design standards, and specifications)
  • Proactively identify and mitigate risks related to operational disruption, fee exposure, regulatory compliance, and brand reputation
  • Balance renovation objectives with the imperative to maintain banking operations, ATM availability, and positive customer experience against the client’s capital planning limitations
  • Ensure compliance with all applicable General Service Agreement requirements
• Performance Management & KPIs:
  • Manage retail project team scorecard to green status
  • Deliver exceeding scores on all contract KPIs and Price of Admission (POA) metrics
  • Promote high-performance culture by creating opportunities for involvement in activities including peer reviews, technology adoption and idea sharing
  • Create an environment where direct reports are engaged, understand, and are committed to both corporate and client goals
  • Ensure team is fully aligned and exceeds cascaded client targets and account business plan
  • Proactively identify opportunities for improving processes and deliverables
• Budget Management & Financial Oversight:
  • Proactively manage and ensure team meets or comes under target for proforma expenses
  • Manage project capital and expense plan assigned to the JLL project team
  • Manage the provision of data on program budget and capital spend to ensure compliance with construction in progress aging
  • Ensure all project funding and approvals processes and procedures are followed and documented
  • Monitor expense reporting to client and management
  • Provide accurate data to support resource models and align project manager skill sets with work assignments
• Strategic Oversight & Innovation:
  • Recommend process improvements and innovative approaches that enhance project efficiency and client satisfaction
  • Establish and track execution of standards of excellence for retail banking renovations that can be scaled across the portfolio
  • Monitor emerging trends in retail banking design and construction delivery methods
  • Drive continuous improvement in project delivery with your team while managing costs and timelines effectively
  • Demonstrate the ability to create a solution-oriented environment whereby the team is consistently seeking to identify leading-edge project management practices
  • Champion all new and existing programs initiated nationally
  • Take ownership of components of the business plan and develop objectives/desired results

Requirements

• Education & Experience:
  • Bachelor's degree in Construction Management, Engineering, Architecture, Real Estate, Business, or related field preferred
  • Minimum of 10-12 years of progressive experience leading complex renovation projects within occupied retail or commercial environments
  • Proven track record managing interior and exterior renovations with strong understanding of retail banking operations preferred
  • Demonstrated experience leading and developing teams of project management professionals
  • Experience in a client-focused, results/metrics-driven organization
  • Six Sigma / PMP / Agile Scrum process improvement experience preferred
  • Must have experience leading high-performing teams both in local offices and remote locations
• Technical Expertise:
  • Comprehensive understanding of architectural, mechanical, electrical, and plumbing drawings
  • Strong knowledge of building systems, retail space components, and infrastructure specific to financial center environments
  • Experience with ATM installation, technology integration, and coordination with specialized vendors preferred
  • Expertise in phasing occupied renovations to minimize operational disruption
  • Working knowledge of ADA compliance, building codes, and regulatory requirements affecting financial institutions
  • Solid understanding of accounting, financial reporting, budgeting, and scheduling as applied to construction project management
  • Professional designations such as LEED and PMP preferred
• Leadership & Management Skills:
  • Proven ability to supervise, mentor, and evaluate multiple project managers at various experience levels
  • Strong decision-making skills with the ability to exercise independent judgment on complex issues
  • Track record of attracting and retaining top talent while building cohesive, high-performing teams
  • Expertise in negotiation and contract management with diverse vendor and contractor relationships
  • Ability to diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions
  • Experience ensuring compliance with HR policies and talent practices
• Communication & Relationship Building:
  • Excellent verbal and written communication skills with ability to influence stakeholders at all levels via 1:1 and group interactions, PowerPoint presentations, and email
  • Demonstrated success building and maintaining strong client relationships and partnerships
  • Ability to collaborate across functions including operations, technology, facilities, and compliance teams
  • Strong interpersonal skills with a client-service orientation
• Tools & Methodologies:
  • Extensive knowledge of MS Office applications and MS Project (or equivalent project management software)
  • Solid understanding of project management methodologies, procedures, and industry best practices
  • Experience with construction management platforms and document control systems