Senior Project Coordinator / Paralegal

Duties and Responsibilities

• Aid Senior Project Manager, Accounting with tasks including, but not limited to, TIN Matching and manual check reissues.
• Support case management company-wide by performing skip traces, assisting with escalated claimant communication situations, helping with IVRs and social media, and organizing the company’s document retention initiative.
• Directly support the management of cases with Project Management staff.
• Aid in the implementation of the detailed project plan to monitor and track progress.
• Create and maintain comprehensive project documentation, including but not limited to a timely update of statuses, deadlines, tasks ownership, etc.
• Maintain and communicate the status of projects with respect to milestones, schedule commitments.
• Aid in the coordination of internal resources and third parties/vendors for the flawless execution of projects.
• Aid in the creation and execution of case invoices.
• Review the documentation pertaining to settlement agreements, ensuring a full and deep understanding of the case.
• Aid in the processing, deduplication, normalization, optimization, and analysis of large amounts of data, including the preparation of requisite reports.
• Inform and educate project coordinators of the team on all aspects pertaining to specific cases.
• Mentor and assist with onboarding, training, and development of Project Coordinator staff.
• Aid in the creation and development of business processes, upon request of Senior Project Manager.
• Aid with the processing, deduplication, normalization, optimization, and analysis of large amounts of data, including the preparation of requisite reports.
• Review claims and supporting documentation to determine eligibility of claim.
• Aid in the drafting and formatting of claim forms, notices, and any other required documents.
• Follow adjudication policies and procedures to ensure proper payment of claims and/or placement in appropriate programs.
• Research and respond to notice packet requests timely and accurately.
• Resolve problems resulting from claims adjudication.
• Aid project management staff with the distribution of settlement benefits to eligible claimants, including post-distribution services, as needed.
• Protect the secrecy of confidential information.
• Develop into the role of a subject matter expert to advise and guide team on project best practices.
• Continually work toward strengthening industry knowledge and all relevant applications.
• Communicate regularly and effectively with all colleagues.
• Exhibit a very organized approach and superior attention to details.
• Meet regularly with managers to provide feedback and facilitate communication.
• Adequately adhere to all business processes while performing tasks.
• Able to take on new tasks and responsibilities as needed.
• Perform other work-related duties as assigned by management.

Qualifications

• Bachelor’s degree in related field or discipline preferred.
• 3-5 years Project Coordinator or Paralegal experience.
• Financial, insurance, and legal industry experience preferred.
• Demonstrate a high degree of productivity while handling multiple tasks simultaneously.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Excellent written, verbal, communication, and research skills a must.
• Ability to be flexible to adapt and act quickly when urgent matters require it.
• Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies.
• Aggressive problem diagnosis and creative problem-solving skills.
• Excellent attention to detail.
• Practices time management skills.
• Must be an independent worker.
• Maintain the highest level of confidentiality.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent computer skills including all MS Office applications (Word, excel, outlook, PowerPoint) required.

Physical and Mental Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• The employee is regularly required to talk or hear.
• The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.
• This position requires the ability to analyze many variables and choose the most effective course of action at any given point in time.
• The employee must be able to handle multiple tasks and diverse work problems on a daily basis.
• The employee must be able to handle stressful situations and interact with various personalities at all levels of the company, while also prioritizing their work load.