Senior Program Support Administrator (Systems)

Agency: MTA Construction & Development — Delivery/Systems  |  Location: 2 Broadway, New York, NY  |  Hours: 8:30 AM–5:00 PM (7.5 hrs/day), with occasional evenings/weekends as required  |  Grade: ADC 003  |  Salary: $76,274–$95,343  |  Deadline: Open until filled  |  Telework: Eligible for one day/week after 30 days  |  Travel: May be required to other MTA or external sites

About the role

MTA Construction & Development (C&D) plans, develops, and executes all capital construction projects across the MTA region, overseeing a $64 billion Capital Program that supports 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, cost‑effective infrastructure that enhances customer experience and strengthens system reliability and resilience.

The Senior Program Support Administrator partners with senior management and staff to provide information, analyses, and recommendations that support sound managerial decision‑making and strategic planning. The role demands excellent analytical skills to evaluate and integrate complex, dynamic data from multiple sources, develop data‑driven conclusions, and support implementation of approved changes.

Responsibilities

• Apply innovative, analytical thinking to develop data sources, ensure data integrity, create thorough analyses, and present data‑driven solutions and recommendations to management.
• Exercise strategic thinking in identifying issues, opportunities, and alternatives; develop proposed solutions, process improvements, or strategies; present recommendations; and support implementation.
• Develop, maintain, analyze, and present data critical to managerial decision‑making, key performance indicators (KPIs), and related dashboards for capital project and departmental management.
• Perform information‑gathering, evaluation, research, and data integration from multiple sources, ensuring data quality, consistency, completeness, and timeliness.
• Develop, update, and maintain detailed management reports, spreadsheets, presentations, databases, and related systems to support oversight of the capital program, project management, departmental personnel, or operations.
• Perform rigorous quantitative and qualitative analysis to support project delivery and managerial objectives.
• Handle confidential and sensitive information about capital projects, departmental personnel, or operations.
• Support the development and implementation of processes and procedures.
• Support analysis, communication, and implementation of strategies and initiatives for organizational transformation.
• Coordinate with management and staff throughout the department and other C&D units as needed.
• May serve as lead for a significant program/project(s), initiative, or aspect of departmental operations.
• May support leadership in developing and implementing initiatives, strategic planning, analysis, or reporting.

Requirements

• Bachelor’s degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.
• Minimum of five (5) years of related experience.
• A Master’s degree may substitute for two years of the required experience.

Skills & competencies

• Excellent analytical, problem‑solving, and presentation skills.
• Aptitude for quantitative analysis with the ability to synthesize and communicate complex management issues.
• Experience in analytical roles, including developing and maintaining complex reports, analyses, databases, and/or systems (preferred).
• Demonstrated knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration (preferred).
• Self‑motivated, detail‑oriented, and a team player.
• Highly organized with meticulous attention to detail and a focus on data integrity.
• Excellent written and oral communication skills, including the ability to convey complex quantitative and analytical concepts.
• Ability to work effectively with all levels of management and team members.
• Ability to anticipate and support timely resolution of potential issues.
• Flexibility to adapt to changing priorities in a fast‑paced environment.
• Ability to handle sensitive and confidential information with sound judgment and discretion.
• Excellent knowledge of Microsoft Office Suite (Excel, Access, PowerPoint).
• Experience with capital project management software (e.g., A site, PSR, Visio) (preferred).

Benefits

• Transportation & Financial: Complimentary MTA transportation pass; tax‑advantaged commuter benefits; pension plans and retirement savings accounts for eligible employees.
• Health & Insurance: High‑quality individual, family, and domestic‑partner healthcare, dental, vision, and life insurance plans at low cost.
• Time Off & Work‑Life Balance: Generous paid time off and comprehensive holiday schedules; Work Life Services team and Office of the Chaplains for personal guidance and support.
• Professional Growth: Structured learning & development programs, skills training, leadership programs; in‑house training, tuition reimbursement, and educational partnerships.
• Employee Experience: Employee Assistance Programs; MTA employee discount programs; Employee Resource Groups for connection and inclusion.

Pay

Salary range: $76,274–$95,343. Final salary is determined by experience, skill set, and alignment with compensation practices; the posted range reflects expected compensation and may be updated as market or business needs evolve.

Schedule

• Standard hours: 8:30 AM–5:00 PM (7.5 hours/day).
• May require work outside normal hours, including evenings and weekends.
• Telework eligible: one day per week after 30 days of employment.
• Travel may be required to other MTA locations or external sites.