Senior Program Officer for Quality Assurance

Reporting to the Associate Director for Quality Assurance, the HSPRS Senior Program Officer for Quality Assurance monitors program outcomes and performance through the Global Refuge's continuous quality improvement process and facilitates strategies employing technical assistance, training, and other inputs to ensure consistent case placement and standards of service provision.

About the Organization

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Responsibilities

• Provides programmatic leadership and conducts strategic planning to ensure all Home Study and Post Release Services policies and procedures are consistent across Global Refuge staff and partners.
• Provide oversight of Program Specialists for Data, Monitoring, and Quality to ensure that activities and staff are consistent with their adherence to Global Refuge ORR's mission and vision, regulations, structure, policies, and procedures.
• Manage corrective action plans from sites as necessary and support improvement plans.
• Compile quarterly statistical reports to submit to ORR.
• Assist with writing proposals for existing and new programs.
• Oversee the continuous quality improvement plan operations including desk and on-site monitoring for all Home Study and Post Release Services providers for compliance with all ORR policies and procedures.
• Evaluate the data collected during monitoring and write reports to detail the outcomes of the monitoring visits.
• Carry out on-site training and workshops on Global Refuge and ORR policies and procedures as required.
• Actively liaise between the Global Refuge monitoring and evaluation team and the field to support and ensure service excellence.
• Other duties as assigned.

Requirements

• A master's degree in social work or related Behavioral Health Science is required.
• Minimum of 3 years administrative supervisory experience.
• Experience working with diverse client populations, particularly immigrants and refugees.
• Experience using ETO preferred.
• 2 years of progressive experience in federal grant management including sub-recipient monitoring required.
• Experience in nonprofit governance, administration, grants management, and compliance.
• Excellent writing skills are required.
• Experience in program development, administration, and budget oversight.
• Strong analytical and problem-solving skills.
• Deep commitment to Global Refuge's core values and ability to model those values in relationships with colleagues and partners.

Special Position Requirements

• Bilingual in Spanish and English preferred.
• Must be at least 21 years of age.
• Must be able to pass an FBI background check as well as a CA/N check for every state in which they have resided in the last five years.
• Ability and willingness to travel up to 25%.

Benefits

• Medical, dental, and vision available the first day of employment.
• Professional development and tuition reimbursement.
• Generous paid time off including 20 days of vacation, 12 days of sick leave, and 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3%, with an additional 7% match which vests immediately.

Pay

Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.

This position can be remote with occasional trips to Baltimore as needed.