Senior Program Manager, Quality Assurance

Qualifications

• 8+ years of experience leading a customer-facing team at a start-up or rapid growth company developing QA programs, end-to-brand training, and quality systems.
• Bachelor’s degree in business management, computer science, engineering, or related discipline.
• Proven experience taking ambiguous, complex processes and creating simple, adaptable, and broadly adopted standards that drive quality and consistency.
• Passion for leading, with a strong desire and highly developed ability to motivate others, and set and achieve targets.
• Comfortable pulling data from multiple sources, reading and analyzing data, conducting analyses in Excel (to perform complex functions) or Google Sheets, and partnering with analytics partners for more complex analyses.
• An owner mentality, always looking for opportunities to better your work product.
• Ability to translate analysis to actions quickly, and test your hypotheses to solve challenging business problems at their root level.
• Comfortable working with modern customer support and productivity tools (Salesforce, Google Workspace, etc.).

Skills

Master’s degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)

Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries

Background in systems engineering, software development, or technical operations

PMP, PgMP, or similar project management certification

Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

Benefits

$126,000 - $172,000 a year Base Salary Range

A sign-on bonus may be offered as part of the compensation package.

The listed range applies only to the base salary. Compensation will vary based on geographic location and level.

Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance.

The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.