Senior Program Manager, Selling Parter Trust

Key job responsibilities

• Own the end-to-end program strategy, roadmap, and execution for a flagship seller experience initiative spanning multiple organizations and areas (product, engineering, policy, operations, science)
• Define program vision, success metrics, and strategic documents (narratives, PR/FAQs) that secure alignment and investment from senior leadership
• Lead cross-functional working groups, driving alignment across organizations with competing priorities and resolving dependencies and escalations
• Identify and close gaps across business, operations, product, and technical workstreams to ensure cohesive end-to-end delivery
• Drive execution from planning through launch - managing scope, schedule, and risk across multiple parallel workstreams
• Establish program mechanisms (milestone reviews, escalation paths, launch readiness checks) and define KPIs to measure impact and course-correct in real time
• Serve as the single-threaded leader for the initiative; build trusted relationships with stakeholders from Director through VP/SVP across functional boundaries
• Author executive-level documents (QBRs, narratives, OP1/OP2 inputs) and own program communications including launch announcements, all-hands updates, and leadership reviews
• Drive closure on complex, ambiguous topics with competing cross-functional perspectives; ensure clear goal alignment and accountability across all contributing teams

About the team

Our North Star is to support and protect seller business continuity so sellers can confidently invest in growing with Amazon. Our strategy focuses on three interconnected areas: (1) Governance: ensuring enforcements are accurate, predictable, and only taken when necessary; (2) Seller Experience: providing transparent, actionable information with efficient remediation pathways so sellers can restore operations quickly and independently; and (3) Support: delivering the right help when issues arise in a way that demonstrates Amazon's commitment to their business. This role is the central driver of the Seller Experience pillar, coordinating tightly with Governance and Support to deliver cohesive improvements for selling partners.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools