Principal Program Manager , Selling Partner Trust

About the role

The Selling Partner Trust and Store Integrity's (TSI) vision is that bad actors cannot operate in our store while selling partners start and grow their business without fear of disruption, such that customers and selling partners across the globe trust us, and have confidence in the integrity of Amazon’s store. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Responsibilities

• Set up a strategy for both programs, manage WBRs and VP-level reviews
• Partner with policy teams to review cases and implement process improvements, driving cross-functional collaboration with legal, policy, and product stakeholders
• Create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes, and measure the impact of these improvements for all sellers. Keep owners accountable to ETAs
• Analyze seller feedback and metrics to optimize appeal processes will be crucial, as will managing program strategy and metrics, communicating results to senior leadership
• Support the scaling of the CF program

About the team

You'll be joining a dynamic, mission-driven team focused on seller success and store integrity. Our team combines deep operational expertise with innovative problem-solving to create fair and transparent processes for sellers. We work closely with senior leadership and collaborate across policy, legal, product, and international teams to drive meaningful change in the seller experience. The team culture emphasizes data-driven decision making, intellectual curiosity, and a bias for action.

Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality