Principal Program Manager , Selling Partner Trust

About the role

The Selling Partner Trust and Store Integrity (TSI) aims to ensure that bad actors cannot operate in Amazon's store while providing a safe environment for sellers to start and grow their businesses. TSI values diversity and works collaboratively to foster a culture where all employees can contribute effectively. This role requires a Principal Program Manager to lead the Account Health Assurance and Seller Challenge programs, which help sellers address violations and account suspensions.

Responsibilities

• Lead the development and implementation of a new seller remediation experience
• Set up a strategy for both programs, manage WBRs and VP-level reviews
• Partner with policy teams to review cases and implement process improvements
• Create mechanisms to efficiently identify and track improvement opportunities across multiple teams based on data and anecdotes
• Measure the impact of these improvements for all sellers
• Keep owners accountable to ETAs
• Analyze seller feedback and metrics to optimize appeal processes
• Support the scaling of the CF program

Requirements

• 7+ years of working cross-functionally with tech and non-tech teams
• 7+ years of program or project management experience
• 7+ years of managing, analyzing, and communicating results to senior leadership
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Qualifications

• Experience delivering projects within scope, time, budget, and quality
• Preferred: Experience with Amazon's Seller Challenge program

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement savings options, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.