Senior Program Manager, SDR Onboarding

About the role

We're seeking a Senior Program Manager, SDR Onboarding to lead the strategic, operational, and continuous improvement of our global SDR Onboarding Program. Key responsibilities include:

• Designing and scaling onboarding experiences to equip SDRs with the knowledge, skills, and resources needed for quick ramp-up and revenue impact.
• Working closely with SDR leadership and the broader Enablement team to deliver a world-class onboarding experience that accelerates time to productivity and fosters long-term success.
• Maintaining and evolving the Internal Mobility program, "SDR to CRO," to provide a clear path for career growth within the Revenue org.

Responsibilities

Communication & Stakeholder Management
Partner closely with SDR Leadership, Sales Enablement, and other cross-functional teams to align onboarding programs with go-to-market strategies and business goals.
Drive effective change management and communication strategies to ensure onboarding programs are understood, adopted, and supported across the organization.
Serve as the key point of contact for onboarding feedback and continuous improvement from SDR and partner teams.

Presentation / Facilitation
Deliver engaging, high-impact onboarding sessions, both virtually and in-person, ensuring new hires understand Rippling’s sales process, product offerings, and core competencies.
Coach and support subject matter experts and guest speakers to ensure high-quality program delivery.
Set up and facilitate live training sessions to support SDRs and Internal Mobility candidates.

Project Management
Manage multiple onboarding cohorts and related workstreams simultaneously, ensuring all tasks, deadlines, and deliverables are met.
Align stakeholders and resources to execute onboarding programs efficiently, from pre-work to post-program follow-up.
Manage the SDR to CRO internal mobility program, ensuring a smooth process for all candidates.

Program Management
Own the full lifecycle of SDR onboarding programs, from initial design and pilot phases through global scale and iteration.
Develop and manage onboarding schedules, learning paths, certifications, and success criteria.
Ensure programs remain current by incorporating product updates, process changes, and evolving role requirements.

Enablement Functional Expertise
Apply best practices in adult learning, sales enablement, and onboarding methodologies to deliver an industry-leading, AI-native ramp experience.
Tailor onboarding content and experiences to meet the unique needs of different SDR segments (Inbound, Outbound, Channel, and Product).
Serve as a subject matter expert in onboarding strategy within the broader Revenue Enablement team.

Analytical Skills
Define and track KPIs to measure onboarding effectiveness, time to productivity, and overall ramp success.
Analyze feedback, performance data, and business outcomes to make informed recommendations and program adjustments.
Report onboarding insights to SDR Leadership and cross-functional partners to drive ongoing optimization.

Content Development
Build and maintain high-quality, polished onboarding materials, including presentations, guides, certifications, and LMS modules.
Curate and organize resources to ensure new hires have easy access to the tools and knowledge they need.
Continuously update content to reflect product, process, and strategy changes, ensuring accuracy and relevance.

Requirements

• At least 5 years of relevant experience in Enablement, Program Management, and/or Sales Development.
• Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed.
• Proven success designing and managing Sales onboarding programs that drive measurable results.
• Exceptional program management skills with experience owning complex, cross-functional initiatives.
• Strong facilitation and communication skills, with the ability to engage senior leaders and large audiences.
• Ability to analyze data to inform program decisions and optimize outcomes.
• Passion for building and scaling programs from the ground up.
• Exceptional communication, presentation, and organizational skills.
• Self-starter with a bias towards action.
• Strong operational excellence skills – understands how to organize chaos, streamline processes, create workflows to support more efficient working processes.
• Familiarity with proven Sales Methodologies like BANT, Command of the Message, MEDDPICC, and more.

Qualifications

• Additional Information
• Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• To request a reasonable accommodation, please email accommodations@rippling.com.
• Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
• This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
• The pay range for this role is: 108,000 - 180,000 USD per year (US Tier 1)