Senior Program Manager - Residential DDABI

Location

Syracuse, NY

Schedule

Mon‑Fri 8am‑4pm

Pay

$27.91 hourly

About Us

With a history stretching back more than 70 years, AccessCNY is continually growing and expanding its reach. We offer person‑centered services that empower individuals of all ages and abilities to reach their full potential as part of our community. Our focus is supporting individuals through residential housing, mental health and clinical services, and immersive community engagement. Working closely with the Office for People with Developmental Disabilities and the Office of Mental Health, we support 27 housing locations and 3 administrative buildings.

About the Role

We are looking for a proactive employee who will use their own experience and judgment to carry out the mission of the certified residential and free‑standing respite programs.

Responsibilities

• Consult with participants prior to life‑plan meetings to determine participants' goals, interests, satisfaction with services, etc.
• Participate in life‑plan meetings to assist in developing life plans; follow up with care managers to assure accurate plan goals and timely plan completion.
• Respond to all staff, family, and service‑provider communications per Agency policy.
• Complete Individual Protective Oversight Plans (IPOPs) at least twice a year, or more if participants' needs change.
• Monitor and ensure completion of staff assignments and change‑of‑shift protocol.
• Monitor and ensure correct staff administration of medications and documentation, per Agency policy.
• Work collaboratively with IRA nursing staff to ensure proper medical oversight of participants, follow all medical and specialist recommendations, and support participants' attendance at medical appointments.
• Observe staff and review documentation to ensure person‑centered services are provided and that life/staff action plans, IPOPs, dietary guidelines, Plan of Nursing Services (PONS), and behavior support plans are implemented correctly.
• Ensure medication procedures, behavioral‑support interventions, and emergency safety procedures (including fire drills) are developed, practiced, and revised as needed.
• Supervise assigned Assistant Managers and Direct Support Professionals (DSPs).
• Participate in recruitment, interviewing, and hiring for the IRA.
• Develop and implement an orientation and ongoing training program for assigned employees; orient, train, and direct staff on specific duties and core competencies; complete core‑competency evaluations promptly.
• Implement a system for ongoing supervision meetings and department staff meetings.
• Provide ongoing direction, support, and regular one‑on‑one supervision to staff.
• Conduct performance evaluations of staff (initial, 6‑month, and annual); document performance concerns and follow up with disciplinary action when necessary.
• Monitor and approve staff timecards through ADP and staff mileage per Agency policy.
• Manage staff schedules to ensure adequate shift coverage; share on‑call responsibilities.
• Monitor and ensure participant safety in the IRA, in the community, and during transports.
• Monitor the physical plant of the assigned IRA and vehicles; submit work orders to the Facilities team for maintenance needs.
• Ensure staff implementation of IPOP safeguards as written.
• Utilize and model proactive approaches to avert and/or de‑escalate crisis situations; implement behavioral support plans as needed.
• Follow on‑call procedures to report emergencies, participant medical needs, or changes.
• Report participant incidents per Agency policy, including reporting to the NYS Justice Center when required.
• Monitor the implementation of Plans of Corrective Action (POCA).
• Take an active role in training new staff (extended orientation, supervisory training, or other specialty trainings).
• Act as the Program Manager for an IRA with a long‑term Program Manager vacancy until the vacancy is filled, as directed by supervisor.
• Provide crisis support to an IRA until the crisis is resolved, as directed by supervisor.
• Complete program documentation in a timely manner per regulation and Agency policy, including service notes, Medication Administration Records (MARs), treatments, behavioral data, program outcomes, etc.
• Complete required reports such as the monthly manager report, maintenance reports, annual risk assessments, and any other reports as directed by supervisor.
• Assist with the completion of participant safety assessments.
• Understand the assigned IRA budget and assist the Director in its development.
• Ensure all documentation required to support Medicaid billing is current and maintained in participants' records.
• Protect participants' rights regarding their money and personal possessions; manage personal allowances and petty cash, keeping balances secure and completing required documentation per Agency policy.
• Submit timely documentation for IRA grocery, household, and fuel expenses.
• Work collaboratively with participants, families, program staff, co‑workers, and supervisor.