Senior Program Manager, OMX SOTO

About the Opportunity

The Senior Program Manager, OMX SOTO is responsible for leading the Strategic Operations and Transformation Office's highest-priority initiatives within the Operations and Member Experience organization. This role drives cross-functional, mission-critical programs that enhance operational effectiveness and advance strategic objectives. It plays a key role in aligning teams, managing ambiguity, and delivering measurable business outcomes.

Responsibilities

• Lead end-to-end management of the organization's highest-priority strategic initiatives.
• Develop clear execution plans and align stakeholders to move complex projects from strategy to delivery.
• Anticipate risks and adapt to shifting business priorities through planning and governance.
• Create data-driven narratives and executive communications to influence decision-making.
• Collaborate with senior leaders and cross-functional teams to address operational challenges and implement scalable solutions.
• Identify and promote opportunities for AI, automation, and process improvements to enhance efficiency.
• Foster a culture of continuous improvement by strengthening program governance and execution.

Qualifications

• Minimum 5 years of experience in strategy, business operations, program management, management consulting, member experience, or related fields.
• Proven program management skills with the ability to create scalable solutions and lead initiatives from strategy through execution.
• Excellent written and verbal communication skills, including developing executive-level communications.
• Demonstrated success in leading cross-functional initiatives and influencing without direct authority.
• Strong ownership mindset with the ability to manage risks and work independently in fast-paced environments.
• Analytical and problem-solving skills, with experience using tools such as Looker, Tableau, or Power BI.
• Experience implementing AI, automation, and scalable process improvements to increase operational efficiency.

Pay Range and Compensation Package

The base salary for this role ranges from $130,000.00 to $180,000.00 based on experience. Eligibility for bonus, competitive equity package, and benefits.

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.