Senior Program Manager, Change Management , Intelligent Talent Acquisition

About the role

Intelligent Talent Acquisition (ITA) is building a change management capability that doesn't exist yet at Amazon. As a Change Management Domain Lead, you'll be embedded within a specific area of ITA — not as an observer, but as a trusted partner who builds relationships with the teams you support, translates leadership decisions into team-level action, and feeds honest signals back up. You are the reason change lands, not just launches.

Responsibilities

• Signal Detection & Domain Intelligence: Build deep relationships within your assigned domain — understand how teams actually work, not just how they're supposed to work. Surface signals through data and perception: what's working, what's breaking, what people are saying and what they're not. Distinguish between noise and signal — not every complaint is a change candidate; not every metric dip is a crisis. Report signal patterns to the CM Lead with clear recommendations on what warrants formal intervention.

• Change Validation & Implementation: For high-stakes changes: design validation approaches with representative teams, define success criteria before the test starts, and measure whether the original problem is resolving. For lower-stakes changes: move fast with a clear rationale — not everything needs a pilot. Translate every change by persona: ICs hear what changes for them, managers hear what they do differently, leaders hear what they inspect. Ensure every change in your domain has a named owner and visible accountability.

• Feedback Loops & Institutional Learning: Close every feedback loop visibly: "we're doing this," "we're not and here's why," or "we need more time." Track adoption vs. outcomes — flag when compliance is performative rather than meaningful. Capture lessons from every change cycle and feed them back into the system so the next change is better. Make feedback matter — teams should see their input change how things are done.

Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience working cross-functionally with tech and non-tech teams

• Experience communicating and presenting to senior leadership

• Bachelor's degree, or 5+ years of professional experience

Preferred Qualifications

• Experience implementing change management successfully transitioning programs into large-scale operations

• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions

• Change management certification (Prosci, CCMP) or equivalent practical experience

• Experience working embedded within or closely alongside product, engineering, or science teams

• Experience in talent acquisition, HR operations, or people technology organizations

• Experience working with distributed or regional teams