Senior Program Manager, Transformation

Responsibilities

• Lead end-to-end delivery of large, complex programs spanning multiple business units, product lines, and geographies; own roadmaps, milestones, dependencies, risks, and outcomes aligned to strategic priorities.
• Apply design thinking and lean methodologies to clearly articulate problems, reimagine future states, and optimize processes; use structured critical thinking frameworks to drive data-driven decision-making and executive-ready recommendations.
• Manage multiple concurrent projects while operating within ambiguity, providing subject matter expertise and solutions; directly lead specific initiatives as needed to ensure program objectives are achieved.
• Lead and develop project managers to drive consistent execution and reporting; establish program management standards, metrics, and governance to drive execution excellence.
• Act as primary coordinator between executive sponsors, business leaders, and execution teams; facilitate program reviews, steering committees, and decision forums with clear communication of status, risks, and outcomes.
• Cook up change management initiatives—including stakeholder engagement, communication planning, and adoption strategies—to embed transformation into normal course operations and ensure sustained business impact.
• Identify, assess, and mitigate program-level risks across initiatives and interdependencies.
• Leverage AI tools (GenAI, Agentic AI) and enabling software (Excel, PowerPoint, Figma, Jira) to enhance program delivery and reporting.
• Partner across Sales, Product, Engineering, and Operations teams to drive revenue growth, optimize product delivery, and deliver productivity improvements.

Requirements

Minimum of 12 years of relevant professional experience leading complex, enterprise-scale programs with multiple interdependent projects; strong preference for enterprise software, SaaS, fintech, or similar corporate environments.

PgMP or PMP project management certification.

Proven ability to translate strategy into executable delivery plans and embed transformation into sustained business outcomes.

Exceptional executive communication skills: present confidently to large audiences and senior leadership; influence and align stakeholders without direct authority.

Deep expertise in dependency management, risk management, and issue resolution within complex operating environments.

Demonstrated ability to partner across functional areas to develop execution strategies and lead cross-functional teams.

Strong analytical, organizational, and financial acumen to support data-driven decision-making and program governance.

Mastery of structured decision-making and critical thinking frameworks for complex, ambiguous problems.

Demonstrated change management skills: stakeholder identification, engagement strategy, communication planning, and adoption execution.

Clear track record of driving transformation spanning people, process, and technology.

Hands-on experience with transformation methodologies: design thinking, lean process improvement, value stream mapping, and/or customer experience frameworks (Six Sigma, LEAN, CX, Product Design preferred).

Proficiency in enabling tools: Microsoft Excel, PowerPoint, Figma/Visio, and Jira.

Experience leveraging AI tools—including GenAI and Agentic AI—to enhance program delivery and operational efficiency.

Qualifications

Bachelor's degree in a relevant field.

Additional certifications (e.g., Lean, Six Sigma, Change Management, Design Thinking) preferred.

Experience building, scaling, or leading a transformation function preferred.

Executive coaching, leadership development, or organizational design experience preferred.

Domain expertise in one or more of the following: Sales, Sales Operations, Marketing – driving revenue growth initiatives, Accelerating the product delivery lifecycle, Operations – delivering productivity improvements in functions such as client onboarding and servicing preferred.

Track record of managing large-scale budgets or demonstrating financial discipline in program delivery preferred.

Fluent written and oral communication in English required.

Authorized to work for any employer in the U.S. required.