Senior Program Manager – Business Operations & Cross-Functional Initiatives

Key Responsibilities

• Develop project plans and define project/program scope, goals, and deliverables aligned with organizational objectives.
• Lead cross-functional teams to drive problem-solving and continuous improvement initiatives.
• Collaborate with executive leadership, functional leaders, and finance teams to support program execution.
• Establish and monitor efficient processes between internal teams and external vendors, as applicable.
• Communicate project status updates and performance metrics to stakeholders across multiple organizations and teams.
• Ensure project and program objectives, deliverables, and outcomes are completed within agreed scope, timelines, budgets, and resource allocations.
• Provide accurate analysis and reporting, presenting data clearly for reviews and presentations.
• Identify project risks and develop mitigation plans to support successful program delivery.
• Serve as a subject matter expert within the assigned business domain.
• Maintain and update project schedules, work tracking systems, and project documentation to support successful implementation of business-critical initiatives.

Required Qualifications

• 10+ years of IT experience.
• Experience managing complex global programs.
• Strong project management expertise.
• Able to work effectively with cross-functional teams across business functions such as Human Resources, Marketing, Legal, Finance, and Sales.

Benefits

At HTC Global Services, you will have access to a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

About the Company

HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.