Senior Program Manager

Responsibilities

• Own Windows Enterprise Deals and Enterprise device offer programs end-to-end across design, implementation, launch, execution, monitoring, and optimization
• Design and evolve program requirements, partner eligibility criteria, business rules, compliance controls, and operating processes aligned to WDS strategy
• Create scalable program guides, disclosures, operational tools, and execution models that enable consistent global executive
• Build repeatable processes and programmatic mechanisms that improve efficiency, accountability, and execution quality across commercial programs
• Partner across Senior Leadership, Category, Sales, Marketing, Legal/CELA, Compliance, Engineering, and Operations to design, implement, and govern commercial programs and Enterprise deal frameworks
• Lead annual and multi-year program strategy, planning, design, implementation, and optimization to support WDS Commercial objectives
• Develop and maintain programmatic structures supporting: Enterprise deal execution frameworks, Policy and compliance management
• Establish and manage program operating rhythms, stakeholder reviews, partner communications, and execution oversight
• Own partner-facing documentation, disclosures, program requirements, onboarding materials, and execution guidance
• Lead program audits, control reviews, remediations, compliance monitoring, and exception management activities
• Partner with Legal, Compliance, and Operations teams to establish scalable funding, licensing, rebate, and audit mechanisms that support commercial execution while protecting Microsoft
• Develop performance measurement frameworks, compliance scorecards, operational KPIs, and reporting models
• Identify process improvements and automation opportunities that increase scalability and operational efficiency
• Communicate program strategy, compliance health, operational performance, and key insights to senior leadership

Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
• OR equivalent experience
• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
• OR equivalent experience
• Experience designing and operating large-scale global programs from strategy through implementation and execution
• Strong understanding of governance frameworks, compliance controls, audit disciplines, and operational excellence
• Familiarity with partner ecosystems, commercial programs, funding mechanisms, and incentive frameworks
• Strong analytical and problem-solving skills with attention to detail and process rigor
• Proven ability to influence senior leaders and drive alignment without direct authority