Program Manager

About the role

The Program Manager (PM) serves as the primary point of accountability for contract performance, overseeing all operational, administrative, and technical aspects of the contract supporting DEERS/RAPIDS ID card services. The PM is responsible for ensuring compliance with all contract requirements, maintaining quality standards, coordinating with Government representatives, and managing personnel and resources to deliver uninterrupted mission-essential services. The PM has full authority to act on behalf of the contractor in all matters related to contract execution and must be available during normal operating hours.

Responsibilities

• Serve as primary point of accountability for contract performance
• Oversee all operational, administrative, and technical aspects of the DEERS/RAPIDS ID card services contract
• Ensure compliance with all contract requirements
• Maintain quality standards
• Coordinate with Government representatives
• Manage personnel and resources to deliver uninterrupted mission-essential services
• Act with full authority on behalf of the contractor in all matters related to contract execution
• Be available during normal operating hours

Required Qualifications

• US citizen with the ability to pass a federal background check
• Demonstrated experience managing service-based government contracts or programs
• Proven ability to lead multidisciplinary teams and manage day-to-day operations
• Experience ensuring compliance with performance standards, quality control plans (QCP), and contract requirements
• Strong knowledge of DoD administrative processes and contractor oversight practices
• Ability to coordinate with Contracting Officer (KO), COR, and Government stakeholders
• Experience in workforce planning and maintaining staffing continuity
• Strong organizational, communication, and problem-solving skills

Desired Qualifications

• Prior experience managing DEERS/RAPIDS or ID card service operations
• Familiarity with Installation Management Command (IMCOM) or similar military support environments
• Experience with quality assurance surveillance plans (QASP) and performance metrics
• Background in risk management, contingency planning, and mission-essential services
• PMP (Project Management Professional) or equivalent certification
• Experience managing large customer-facing service operations (high-volume environments)