Senior Program Manager

Summary

The Senior Program Manager manages customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate an annual revenue of at least $7M.

Responsibilities

• Grow relationships with Buyers and other key customer personnel.
• Oversee supply chain including managing key vendor relationships, guarantee parts are ordered timely to insure on-time delivery, identify key parts for overseas COGS deflation and own execution on deflationary efforts, drive process improvements, insure prompt payment on invoicing.
• Direct supervision of a small team of Program Managers who are responsible for managing customer relationships and fulfillment for assigned Inventory Logistics Management (ILM) accounts who generate annual revenue under $5M.
• Manage all aspects of FSL of all locations for accounts managed by team.
• Service Kanban and consignment inventory programs.
• Purchasing, forecasting, and customer service responsibilities.
• Partner with Sourcing to manage existing programs for assigned area customers.
• Develop target customer service levels and team goals; position team to achieve goals.
• Provide technical and product knowledge support to supplier and customer base.
• Work to constantly improve fulfillment processes.
• Cook up Quarterly Access / Dead Stock discussions with customer to ensure account is properly maintained.
• Work closely with Marketing and BD Teams to achieve growth objectives.
• Perform monthly financial analysis.

Requirements

• Strong fastener and/or distribution knowledge.
• Strong sales and/or service background.
• Proven success in a leadership position with the ability to communicate effectively in a team environment.
• Data Entry Skills, Microsoft Office with a focus on MS Excel, and Reporting Skills.
• Excellent communication and interpersonal skills.
• Entrepreneurial self-starter with a high degree of self-confidence, passion, initiative, and a commitment to teamwork and customer service.
• Proficient computer skills.
• Ability to drive results without a great deal of direct supervision.

Qualifications

• 5 to 7 years of strong sales and/or service background.
• 3 to 5 years of supervisory experiences.
• Bachelor's Degree (BS) or Master's Degree (MS/MA/MBA) preferred.

Benefits

• Competitive compensation plus annual bonus.
• Flexible work schedule, currently hybrid because of global pandemic.
• Medical, dental, vision, life insurance and pet insurance.
• Flexible Spending Accounts.
• Employee assistance program and Health wellness programs.
• 401(k) immediately with a competitive match.
• Several paid holidays and paid time off that includes personal, sick and vacation time.