Senior Program Manager

About the role

Directs all phases of client programs, from inception through completion. Responsible for the cost, implementation and performance of company programs or subsystems of major programs. Participates in the negotiation of contract and contract changes. Coordinates the preparation of business plans, work statements and specifications, operating budgets and financial terms/conditions of contract. Ensures the development process is congruent with current market trends, program goals, and client needs.

Acts as the primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and performance. Develops new business or expands the product line with the client. Analyzes problem/opportunity areas of assigned programs and evaluates options. Evaluates performance and makes recommendations on marketing actions.

Establishes milestones and monitors adherence to program plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications. Determines the profitability and viability of new products or program enhancements. Develops strategies and tactics to ensure effective program performance relative to market opportunity, working closely with company functional groups over the entire life cycle. Directs the work of employees assigned to the program from technical, marketing, operations, analytics, and administrative areas.

Responsibilities

• Manage one large program (typically $5-10m annual revenue without incentives) or a large portfolio of smaller client contracts
• Contribute to or lead contract creation and execute contracts for compliance and client satisfaction
• Direct and coordinate multi-function teams typically consisting of 10-30 people
• Direct people management, including other program managers, with span of control for 2-5 people, plus contractors (ACWs)
• Lead programs that are often strategic and/or have high complexity and risk (either new programs, new clients or complex client relationships)
• Lead process & tool improvement
• Create technical content & intellectual property

Requirements

• Relevant work experience plus 8+ years project management
• 5+ years people management
• Bachelor’s degree, MS or MBA preferred
• Must reside in Michigan
• If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support

Benefits

• Medical, Dental, and Vision Insurance
• Company-paid health care concierge service to help navigate the health plan
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time
• Employee Recognition Program – convert recognition points into gift cards
• Employee Assistance Program – offers benefits to help manage daily responsibilities
• Access to on-demand training courses to advance further in your career

Pay

Compensation range: $97,600.00 - $146,400.00 USD (salary)

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications.