Senior Program Director - Sports

Job Description

General Function: Under the guidance of the Branch Director, this position oversees the development of staff, programs, finances, and daily operations of multiple programs in the branch. The Senior Program Director acts as a liaison to committee(s) and advisory board(s) as directed and plays an active leadership role in the Association's Strong Community Campaign.

Job Responsibilities

• Staff Development:
  • Responsible for recruiting, hiring, training, developing, scheduling, and managing a high-performing staff focused on providing exceptional service, sports expertise, and working as a team.
  • Developing strategies to provide support and motivation to staff for the achievement of program goals and retention.
  • Reviewing and evaluating staff performance.
  • Maintaining staff retention through positive reinforcement and support.
  • Monthly documented staff meetings/development and trainings.
  • Ensuring staff certification records are current and fulfill all in-service standards.
• Program Operations:
  • Ensuring all programs comply with YMCA standards and methods of operation.
  • Develop, implement, and manage high-quality and safe programs with continual participation growth.
  • Recruit for full participation in all programs, tournaments, camps, and clinics.
  • Integrate customer-service and engagement strategies into programs and services to ensure retention and positive feedback/ratings.
  • Learn and use Personify and Team Sideline to full capacity for accurate records for registration, schedules, communication, recruitment, and retention.
  • Monitor and evaluate delivery and effectiveness of programs and staff for the highest possible level of quality.
  • Visibility in the Court Center during programming, tournaments, and rentals.
  • Respond to all member and community inquiries and concerns within 24 hours.
  • Communicate program information and performance, changes, and needs in a timely manner to Branch Director.
  • Child Abuse Prevention - Responsible for adhering to boundary policies, attending required training, reporting concerns, following mandated reporting policy, fulfilling job-specific responsibilities such as maintaining and securing unused areas, and ensuring proper sign-in/out procedures.
  • Provide back-up support to the Branch Directors for full execution and performance for all sports.
• Fiscal Management:
  • Monitor and manage budget regularly to meet and exceed budget targets. This includes increased revenue season after season and event after event.
• Strong Community Campaign/Financial Development:
  • Provide input, engagement, and leadership for the Strong Community Campaign, special events, and other fund development to ensure fundraising goals are met.
• Facilities:
  • Maintain complete familiarity with all risk management procedures and policies.
  • Maintain Farha Andover Court Center in an orderly, clean, and safe condition; reporting any irregularities to Branch Director and following all preventive maintenance schedules.
  • Conducting multiple daily walk-throughs.
  • Keeping an up-to-date inventory on all equipment, materials, and supplies.
• Other:
  • Serving as a member of the branch leadership team, performing specific duties which support the overall success of the Farha Sports Complex operations.
  • Communicating information promptly to all Farha Andover Court Center staff.
  • Attending applicable training and conferences to further professional development.

Educational and Experience Requirements

• Minimum Entry Requirements:
  • Education/Experience Requirements: Bachelor’s Degree in related field
  • 5 years’ experience in program development and management
  • 5 years’ experience and proven success hiring, managing, training & developing staff
  • 5 years’ experience of proven development and management of budget

Job Requirements

• Commitment to the YMCA mission, vision, and values.
• Must attend New Employee Orientation within 30 days of hire.
• Complete CPR/AED, First Aid, O2, and Listen First Workshop in accordance with Conditions of Employment.
• Possess a clear and complete understanding of exercise science principles and the ability to apply those principles in a practical wellness atmosphere.
• Learn all emergency procedures and action plans for the Farha Sports Complex.
• Understand and abide by all policies and procedures as set forth by the association.
• Work a schedule that reflects the needs of the branch, including evenings and weekends.

Essential Functions

• Physical/Mental Requirements:
  • Must be able to routinely perform the following physical activities: climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks.
  • Must have ability to lead and delegate to others and communicate effectively, both orally and in writing.
  • Must possess problem-solving, organizational, and task management skills; ability to make independent and sound decisions in a rapidly changing environment.
  • Must be detail-oriented and exhibit a high degree of accuracy and alertness.
  • Must demonstrate initiative in absence of supervision.
  • Must be able to relate to and work with diverse groups of people in a friendly and consistent manner.
  • Must work collaboratively as a team member as well as independently, and lead by assigned goals, duties, and deadlines.
  • Must possess ability to exercise high levels of discretion and confidentiality.
  • Must present a neat and professional appearance at all times.