Senior Program Director

About the role

We are seeking a Senior Director – Program Management to provide executive‑level leadership across a portfolio of complex health plan technology programs. This senior, client‑facing delivery leadership role sits at the intersection of technology, program execution, client engagement, and AI‑first transformation. You will own end‑to‑end delivery governance across multiple concurrent workstreams spanning software engineering, data & integration, AWS/cloud, DevOps, and AI‑enabled engineering, while serving as a key point of accountability with senior client stakeholders and internal executive leadership.

Location: Remote – USA | Employment: Full‑Time | Experience: 18+ years

Responsibilities

• Own end‑to‑end delivery across large, multi‑team technology programs within the US health plan/payer domain.
• Lead Technical Program Managers and Technology Leaders across distributed onshore/offshore teams.
• Establish program governance, integrated plans, delivery metrics, RAID management, executive dashboards, and dependency management.
• Govern Agile, SAFe, and hybrid delivery models.
• Manage program budgets, forecasts, resource plans, and cost‑to‑complete.
• Ensure HIPAA‑aware delivery, security, quality, and client governance standards.
• Serve as a Delivery Executive for VP and C‑suite client stakeholders.
• Lead executive steering committees, QBRs, delivery reviews, and critical escalations.
• Partner with engineering and architecture leadership across AWS, distributed systems, data engineering, integration, and DevOps.
• Champion AI‑assisted engineering, testing, documentation, operations, and program delivery.
• Establish measurable AI adoption and productivity goals across programs.
• Apply practical familiarity with GitHub Copilot, Claude Code, Cursor, or similar AI tools.
• Understand RAG, embeddings, prompt engineering, agentic workflows, and responsible AI.
• Establish AI governance appropriate for regulated healthcare environments, including protection of PHI and sensitive client/member data.
• Identify AI‑driven automation opportunities throughout the delivery lifecycle.

Requirements

• 18+ years of technology program/delivery management experience.
• 5+ years in senior delivery/program leadership managing large technology portfolios.
• Strong US health insurance / health plan / payer experience.
• Experience delivering large, complex software engineering programs.
• Consulting, professional services, health tech, or managed services background.
• Strong understanding of AWS/cloud architecture and distributed systems.
• Experience leading large onshore/offshore delivery organizations.
• Strong program financial management experience.
• Executive‑level client and stakeholder management experience.
• Strong knowledge of Agile, Scrum, SAFe, Kanban, and hybrid delivery methodologies.

Preferred qualifications

• Experience with claims, eligibility & enrollment, benefits, and provider network processes.
• Familiarity with FHIR, HL7, X12 EDI, and NCPDP standards.
• PMP, PMI‑ACP, SAFe/SPC, AWS, or related certifications.
• PMO/delivery excellence leadership experience.
• AI Center of Excellence or AI governance experience.
• Background in Big 4, healthcare consulting, health tech, or managed services.