Senior Product Operations Manager (Job #DA-0613)

About the role

Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment. Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle. Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap. Identify areas where team effort doesn’t align with the core business strategy and customer needs. Examine customer experience at the global level in conjunction with product analytics teams. Segment user data and extract insights from analysis. Review end-to-end customer product experience. Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness. Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks. Coordinate critical aspects of product launch.

Responsibilities

• Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle.
• Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.
• Identify areas where team effort doesn’t align with the core business strategy and customer needs.
• Examine customer experience at the global level in conjunction with product analytics teams.
• Segment user data and extract insights from analysis.
• Review end-to-end customer product experience.
• Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
• Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks.
• Capture and coordinate critical aspects of product launch.

Requirements

• Bachelor’s degree or equivalent in Engineering, Information Technology, or a related field.
• 5 years of progressive experience in a Product Operations, Technical Program Management, Go-to-Market (GTM) strategy or a related role in a high-growth SaaS company (defined as any series C / D / E company that has at least 20% growth in the last year).
• Work experience to include:
• (1) 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role.
• (2) 2 years of experience leading operational change in cross-functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions.
• (3) 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.

Qualifications

• Minimum requirements include 40 hours/week.
• Salary: $166,421 to $226,910 per year.
• Address of employment: Postman, Inc. located at One Market Plaza, 1 Market Street, Steuart Tower, Suite 0800, San Francisco, CA 94105.

Skills

• Experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.

Benefits

• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• A monthly lunch stipend.

Pay

$166,421 to $226,910 per year.

Schedule

40 hours/week.