Senior Product Operations Manager (Job #DA-0613)

About the Role

Play a critical role in ensuring seamless alignment between product management, engineering, customer support, and Go-to-Market (GTM) teams in a fast-paced SaaS environment. Improve product delivery processes, support product launches, gather feedback, and maintain a high standard of operational excellence across the product lifecycle.

What You'll Do

• Collect, analyze, and synthesize customer insights through multiple channels and through data analysis, transforming insights into actionable items on the roadmap.
• Identify areas where team effort doesn't align with the core business strategy and customer needs.
• Examine customer experience at the global level in conjunction with product analytics teams.
• Segment user data and extract insights from analysis.
• Review end-to-end customer product experience.
• Streamline and continuously improve product development and launch processes to enhance team efficiency and effectiveness.
• Develop and document the norms and standards for tool use within product management, and build processes for critical repeat tasks.
• Coordinate critical aspects of product launch.

Minimum Requirements

• Bachelor's degree or equivalent in Engineering, Information Technology, or a related field.
• 5 years of progressive experience in a Product Operations, Technical Program Management, Go-to-Market (GTM) strategy or a related role in a high-growth SaaS company (defined as any series C / D / E company that has at least 20% growth in the last year).
• Work experience to include:
  • 3 years of experience as a Developer, Quality Engineer, Data Analyst, or technical software engineering role.
  • 2 years of experience leading operational change in cross-functional teams for a 200+ engineering member organization, including release management, operational process design and implementation, and building scalable solutions.
  • 2 years of experience with product management and development tools, including Redash, Postman, Github, Looker, Jira Product Discovery, and Cursor.
• Any and all experience may be gained concurrently.
• 40 hours/week.

Pay & Schedule

• Salary: $166,421 to $226,910 per year.
• This role is based in San Francisco, California.
• In office 5 days per week.

Benefits

• Full medical coverage.
• Flexible PTO.
• Wellness reimbursement.
• Monthly lunch stipend.
• Wellness programs.
• Frequent team-building events.
• Donation-matching program.
• Competitive equity package.

How to Apply

Interested candidates must email resumes to Postman, Inc. at recruitingops@postman.com referencing Job Code #DA-0613.